Service Dispatcher
Hines Park Ford
Job Description
Job Description
Service Dispatcher
Join Our Fast-Paced Service Team!
We are looking for a high-energy, experienced Service Dispatcher who thrives in a busy dealership environment and knows how to keep a service department moving. This is a critical role for someone who can multitask, communicate effectively, stay organized under pressure, and keep technicians and advisors operating efficiently throughout the day.
The Ideal CandidateThe ideal candidate will have previous dealership experience as either a Service Technician or Service Advisor and understand the day-to-day demands of a busy automotive service department.
You should be someone who:
Thrives in a fast-paced, high-volume environment
Can juggle multiple priorities without losing attention to detail
Understands technician workflow, repair orders, and service operations
Communicates clearly and confidently with technicians, advisors, and management
Can make quick decisions and adjust priorities throughout the day
Keeps a positive, energetic attitude—even when the shop gets extremely busy
Is highly organized and able to keep work flowing efficiently
Dispatch repair orders to technicians based on skill level, workload, and shop priorities
Monitor technician workflow and productivity throughout the day
Coordinate with Service Advisors to prioritize customer and shop needs
Help maintain an efficient flow of vehicles through the service department
Monitor repair order status and identify delays or bottlenecks
Communicate with technicians and advisors regarding job status and priorities
Reassign work as necessary to keep the department operating efficiently
Assist with managing technician workload and workflow during peak periods
Help ensure promised times and department goals are being met
Maintain accurate and organized records within the dealership's service system
Support the Service Manager and management team with daily service department operations
Required:
Previous experience as a Dealership Service Technician OR Dealership Service Advisor
Strong understanding of dealership service department operations
Excellent communication and organizational skills
Ability to multitask and prioritize in a high-volume environment
Strong computer and dealership management system skills
Ability to remain calm, focused, and professional under pressure
Strong problem-solving and decision-making abilities
Team-oriented attitude with a willingness to jump in wherever needed
This is an excellent opportunity for an experienced dealership professional who wants to use their knowledge of the service department in a fast-paced coordination and leadership role . If you enjoy being at the center of the action, keeping people organized, solving problems, and making sure the shop runs efficiently, we want to hear from you!
If you're energetic, organized, automotive-savvy, and ready to make a difference in a busy dealership service department, apply today.
$18.73 per hour
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