Assistant Director Grad Operations

Job No: 497033 Full Time/Part Time: Full-time Location: South Orange Categories: Administrator Report to Reports to the Director of Graduate Affairs Operations and Information Systems. Overview The Assistant Director of Graduate Affairs Operations assists with the general management, maintenance, and functionality of the graduate CRM (Slate) and associated integrations. The role supports graduate recruitment and enrollment and performs maintenance, initial input, and regular updates for prospective graduate student records in Slate and Banner systems. Responsibilities also include data entry, processing graduate inquiries, and daily operations of the Office of Graduate Affairs. Duties And Responsibilities Technology / CRM System Administration & Maintenance Assist in creating and maintaining workflows, portals, forms, rules, fields, prompts, email campaigns, user roles, permissions, system security, dashboards, and reports to support recruitment and enrollment analytics. Monitor daily automated data exports/imports, ensure data integrity, oversee import/export processes for test scores, inquiry data, and application information, and evaluate and improve integrations with Slate. Collaborate with the Associate Director of Graduate Enrollment Communications to review messages and ensure delivery to target audiences using CRM selection criteria. Design and generate customized reports and dashboards for staff to track admissions progress and recruitment funnel performance. Support data‑driven decision‑making and strategic planning with leadership. Provide hands‑on training, support, and troubleshooting to staff, faculty readers, and stakeholders on Slate usage. Create and update user guides and documentation. Stay current with Slate updates, releases, and best practices to improve performance and capabilities. Troubleshoot system functionality issues related to graduate applications, mailings, forms, campaigns, and associated rules. Application Processing Process and verify graduate application data loaded in Slate and Banner. Coordinate electronic application processing, including data download, entry, verification, test score loading, and routine maintenance. Manage scanning, linking, alphabetizing, and filing of incoming paper and electronic documents via mail and email. Process documents such as transcripts, reference letters, certificates of admission, response forms, and test scores. Verify accuracy of data in Slate and Banner, edit reports, and update Banner with correct information, including admission decisions, change of major, and deferral requests. Customer Service Provide exemplary customer service to admissions constituents and Seton Hall University faculty and staff. Respond to inquiries from graduate applicants to ensure submission of required documents. Provide general admissions information and location directions. Correspond via email and phone regarding admission decisions. Graduate Recruitment Support the University’s graduate recruitment, enrollment, and reporting goals. Assist with identification, execution, and assessment of recruiting events, including information sessions, graduate open houses, and other activities. Required Qualifications Associate’s degree required; Bachelor’s degree preferred. 1‑3 years of relevant work experience in admissions operations, enrollment management, or higher education technology. Moderate to advanced experience with Technolutions' Slate platform. Strong problem‑solving, attention to detail, and data accuracy. Excellent interpersonal and communication skills, ability to work independently and with stakeholders. Desired Qualifications Demonstrated analytical skills with proficiency in data analysis and reporting. Project management and organizational skills. Experience with Ellucian Banner (a plus). Proficiency in Microsoft Office Suite. Salary Range $49,600 - $68,200 Exempt/Nonexempt Exempt Physical Demands General office environment. Benefits Information Full‑time benefits include medical, prescription, vision, dental, life insurance, and a retirement plan. More information at Seton Hall University is committed to programs of Equal Employment Opportunity (EEO). #J-18808-Ljbffr Seton Hall University