Lead Medical Support Assistant

DutiesHelpAssures coverage of all areas of responsibility.Conducting ongoing review to ensure quality of work.Ensuring accurate and timely scheduling of appointments.Providing guidance to staff members to include changes in policies and procedures.Distributing and balancing workload.Creating and maintaining employee work schedules.Orienting and providing on-the-job training for new and current employees.Ensuring all training requirements are met.Acting as a liaison between MSA and staff to resolve day to day conflicts.Sets the tone for perception concerning the quality of healthcare services at the VA.Screens and receives phone calls in a courteous and timely manner.Trains staff on the requirements of VHA Scheduling Directives and completes accurate scheduling responsibilities.Work ScheduleTour 1 - Jefferson Barracks: 0730-1600 or 0800-1630, Monday - FridayTour 2 - John Cochran: 0730-1600, with rotating weekends and holidaysTour 3 - John Cochran: Midnight-0800, with rotating weekends and holidaysTour 4 - John Cochran: 0730-1600 or 0800-1630, Monday - FridayPermanent Change of Station (Relocation Assistance): Not AuthorizedPay:Competitive salary and regular salary increases.Paid Time Off:37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).Parental Leave:After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy:After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement:Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance:Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework:Not AvailableVirtual:This is not a virtual position.Functional Statement #:0000000Permanent Change of Station (PCS):Not Authorized