Program Manager

Program Manager

To support our extraordinary teams who build and support products movement and contribute to our growth, we're looking to add a Program Manager located in Coopersville, MI. The Program Manager will be based in Coopersville, MI, reporting to the Program Management Manager. In this role, you will be in charge of guiding a team of cross-functional experts in the delivery of customer-focused products and services and will hold up development and implementation of a project, pricing, and program strategies in order to continue to deliver value to the business and its customers.

Responsibilities:

• Organize, plan, and direct program schedules and budgets.
• In charge of tracking relevant metrics and drive action items based on results.
• Provide help, knowledge, and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative to product development timelines, delivery, quality, and the required business metrics.
• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements, and allotment of available resources to various phases of program.
• Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer’s satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Holds up production sites for projects, costs, and other customer-related matters through business and expertise.

Qualifications:

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience.
• Typically requires a minimum of 5 years' experience in program administration/management or related area.
• Demonstrates advanced operations, technical, and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates knowledge of multiple functional technologies/processes, industries, or functions and understanding of interdependencies of such processes at the site.
• Accountability for the program wellness.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Job Category

Operations

Is Sponsorship Available?

No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email View email address on click.appcast.io and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).