Senior Account Manager

Job Description

Job Description

Senior Account Manager

Location: Louisville, KY — In-Office

Schedule: Monday–Friday

Travel: Approximately 6–8 business trips per year

Salary: $70,000–$90,000, commensurate with experience

About J&L Marketing

J&L Marketing is a leading advertising agency helping major brands and automotive dealerships outperform the competition through digital and direct marketing strategies.

We combine data, creativity, technology, and strategy to deliver measurable results. Our culture values ownership, innovation, accountability, hard work, and winning for our clients.

Position Overview

J&L Marketing is seeking an experienced Senior Account Manager to manage, retain, and grow some of our most important national and automotive client relationships.

This role is a hybrid of strategic account management, account growth, and project management.

The Senior Account Manager will take ownership of established client relationships that are transitioned to them, ensuring those clients receive an exceptional level of service, communication, follow-through, and strategic support.

They will also be responsible for growing participation within our national account programs by working with individual dealerships to educate them on available services and enroll additional locations into those programs.

In addition, this person will project manage larger client initiatives, coordinating both internal J&L teams and external client stakeholders to ensure projects stay organized, on schedule, and successfully executed.

The ideal candidate is extremely detail-oriented, organized, proactive, hard-working, and comfortable managing multiple high-value client relationships and projects at the same time.

Key Responsibilities

• Manage assigned key national accounts and established client relationships, with responsibility for client satisfaction, retention, and overall relationship health.
• Serve as the primary point of contact for assigned clients and ensure consistent, proactive communication and follow-through.
• Develop a strong understanding of each client's business, objectives, priorities, challenges, and current J&L programs.
• Ensure clients receive an exceptional level of service and that questions, requests, concerns, and commitments are addressed quickly and completely.
• Grow national account programs by working directly with individual dealerships to explain available J&L services and enroll additional dealerships into approved programs.
• Guide dealerships through the enrollment and activation process and coordinate with internal teams to ensure successful implementation.
• Identify additional opportunities to expand J&L's relationship within existing accounts through relevant products and services.
• Create polished executive-level presentation decks for Quarterly Business Reviews, strategic planning sessions, performance reviews, and other major client meetings.
• Work with internal teams to gather performance data, results, insights, and recommendations and turn them into clear client-facing presentations.
• Present performance, strategy, recommendations, and opportunities to client stakeholders.
• Project manage larger client initiatives from planning through completion.
• Coordinate internal departments and external client stakeholders to establish timelines, responsibilities, deliverables, approvals, and deadlines.
• Maintain clear project plans, meeting notes, action items, owners, and next steps.
• Proactively identify delays, risks, or roadblocks and work with the appropriate teams to resolve them.
• Ensure commitments made to clients are properly communicated internally and completed accurately and on time.
• Maintain accurate account documentation, dealership enrollment activity, project updates, opportunities, and next steps.
• Travel approximately 6–8 times per year for client meetings, QBRs, strategic planning sessions, dealership meetings, and major client initiatives.

What Success Looks Like

A successful Senior Account Manager will:

• Maintain strong, long-term relationships with assigned key accounts
• Keep clients satisfied, informed, and confident in J&L
• Retain and protect existing client revenue
• Increase dealership participation within national account programs
• Successfully enroll and activate new dealerships
• Effectively manage larger client projects from beginning to end
• Deliver strong QBRs, presentations, and strategic recommendations
• Consistently follow through on commitments and deadlines
• Maintain a high level of organization and attention to detail
• Proactively identify client needs, risks, and opportunities

Ideal Candidate

• Extremely detail-oriented and highly organized
• Exceptional work ethic and strong sense of urgency
• Takes complete ownership of responsibilities
• Proactive rather than reactive
• Strong relationship-management skills
• Excellent written and verbal communication
• Comfortable working with both national account leadership and individual dealerships
• Confident presenting products, services, results, and recommendations
• Strong project-management skills
• Able to manage multiple clients, dealership enrollments, and projects simultaneously
• Strong follow-through and accountability
• Comfortable working with data, reporting, digital marketing platforms, and CRM systems
• Able to coordinate multiple internal teams while remaining accountable for the final client experience

Requirements

• 5+ years of experience in account management, client services, customer success, consultative sales, or a similar client-facing role
• Demonstrated experience managing and retaining important client relationships
• Strong organizational and project-management skills
• Strong presentation and communication skills
• Comfortable presenting products and services and guiding clients through enrollment or adoption
• Experience creating professional client presentations and PowerPoint decks
• Digital and/or direct marketing experience
• Ability to travel approximately 6–8 times per year
• Automotive dealership or automotive marketing experience is strongly preferred

Benefits

• Salary of $70,000–$90,000, commensurate with experience
• Health, dental, vision, and life insurance
• 401(k)
• Paid time off
• Opportunity to work directly with major national brands and dealership groups
• High-impact role with significant client responsibility and growth potential

The Bottom Line

We are looking for a Senior Account Manager who can take ownership of our key client relationships, keep those clients happy, grow dealership participation within national programs, and successfully manage major client projects from beginning to end.