Product Operations & Best Practices Lead

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. With a 200‑year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Product Operations & Best Practices Lead Brown Brothers Harriman is currently recruiting for a Product Operations & Best Practices Lead to join the Product Transformation Discipline within the Investor Services business. This is a high‑impact leadership role to define how product excellence is operationalized across the organization. You will design, embed, and scale the operating model that enables product transformation and connects strategy to execution through standards, governance, and ways of working. In this role, you act as the central integrator across the Product organization, translating strategy into execution and ensuring teams operate as a cohesive, high‑performing system. Key Responsibilities Discipline Partnership & Operating Strategy Partner with the Head of Product Transformation to advance product management practices, client‑centric decision‑making, and product excellence. Own and evolve the end‑to‑end operating model, connecting discovery, design, research, prototyping, delivery, and portfolio management into a unified system, while partnering with sub‑function leads who own the depth of practice in their domains. Translate the transformation strategy into the rituals, standards, and governance that drive accountability across the Product ecosystem. Establish shared standards, taxonomy, templates and definitions of success that allow product teams to operate consistently and effectively. Define and lead cross‑functional planning cadences, decision forums and governance structures clarifying decision rights, escalation paths to accelerate execution across the broader product organization. Drive adoption of new ways of working across product teams and partner functions through structured change management, targeted enablement and stakeholder engagement. Build and sustain communities of practice and knowledge‑sharing forums that reinforce learning and drive consistency. Define and track KPIs that measure the effectiveness of the operating model and overall discipline health. Use insights to continuously refine practices and inform Product Transformation priorities. Product Capability & Talent Development Build and operationalize product competency models, role definitions, and capability frameworks, supported by learning, talent development, communities of practice, and knowledge‑sharing forums. Partner with Human Resources to set development standards and align capability development with performance management. Establish principles and standards for equitable, inclusive‑by‑design allocation of upskilling opportunities and for structured learning journeys ensuring consistency without removing functional ownership of development. Promote excellence in experimentation, data‑driven decision‑making, and strategic product leadership. Knowledge & Skills 20+ years in financial services or a regulated environment with strong exposure to asset servicing or asset management. Proven track record of establishing or scaling models or transformation initiatives in complex, matrixed organizations. Exceptional ability to influence senior stakeholders without direct authority across functions (HR, Risk, Compliance, Legal, Technology). Strong change‑management and adoption expertise. Deep understanding of modern product practices and the ability to translate them into scalable frameworks. Salary Range MA: $200,000 – $260,000 base salary + annual target bonus NY/NJ: $200,000 – $260,000 base salary + annual target bonus Benefits BBH and its affiliates’ compensation program includes base salary, discretionary bonuses, and profit‑sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH’s total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long‑term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well‑being. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status or any other protected status under federal, state or local law. #J-18808-Ljbffr Brown Brothers Harriman