Marriott Sales Coordinator- Columbus, GA

A Sales Coordinator at Marriott provides administrative and sales support to the hotel's sales team. The role focuses on coordinating client requests, preparing proposals and contracts, maintaining sales records, and helping the hotel attract new business and deliver excellent guest service.

Job responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Comply at all times with Valley Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag while on duty.
• Attend meeting and trainings as requested by Management.
• Perform any other duties as requested by the Marriott Management team.
• Answer telephone and return calls; handle incoming phone inquiries; follow-up with clients after banquet event or lodging at hotel.
• Possess working knowledge of meeting room setups and capacities.
• Monitor quality of service in Banquets to ensure guest needs are met or exceeded.
• Respond to Event/Group Sales ESS.
• Use feedback from Meeting Planner Evaluations to improve service and quality.
• Sales support: Assist the Director of Sales, Sales Managers, and other sales team members with daily administrative tasks.
• Client communication: Respond to customer inquiries, follow up on leads, and communicate with corporate clients, travel planners, and event organizers.
• Group bookings and events: Help coordinate group reservations, meetings, conferences, weddings, and other special events.
• Proposals and contracts: Prepare sales proposals, contracts, correspondence, and presentations for prospective clients.
• Sales tracking: Maintain accurate client records, sales reports, booking details, and account information.
• Coordination with hotel departments: Work with the front desk, reservations, catering, banquets, and operations teams to ensure client requirements are communicated clearly.
• Customer service: Help resolve client concerns and ensure a smooth experience from the initial inquiry through the completion of the booking.
• Revenue and business development: Support sales goals by tracking opportunities, following up on prospective business, and helping maintain client relationships.

Qualifications and skills

• High school diploma or GED; some properties may prefer additional hospitality education.
• Approximately one year of related work experience preferred.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong written and verbal communication skills.
• Excellent organization, attention to detail, and time management.
• Ability to multitask, maintain confidentiality, and work effectively with different departments.
• Previous hotel, customer service, or sales experience is beneficial.

Position Summary

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.