Customer Service Representative (Flexible Hours + Immediate Hire)

Customer Service Associate Part-time Store Manager About Laundry Capital Founded in 1996 in New York, Laundry Capital operates over 90 laundromats across eleven states under two brands: Laundry Capital pioneered the laundromat "super store" concept — large, bright, free-standing stores equipped with over 120 washers and dryers, ample folding tables, free parking, and knowledgeable, qualified staff. Laundry Capital is recognized by the industry as the "gold standard" for laundromat retail in the United States. Why Work at Laundry Capital Join a company with 30 years of history and a track record of steady expansion, with real opportunities to grow into shift lead, assistant manager, and store manager roles. Work with a supportive team in a fast-paced, customer-facing environment where your contributions are visible and valued every shift. Part-time scheduling designed to work with your life, including overnight shift options for those who prefer non-traditional hours. Be part of the brand the industry calls the "gold standard" of laundromat retail and help us maintain that reputation every day. Sales bonus. Customer Service Associates (CSAs) report to a Store Manager and are responsible for the daily duties involved in maintaining high levels of customer service through offering a clean, safe, and friendly store. Our CSAs are the face of the store and are passionate about customer service. Assisting customers with laundry card use, machine selection and operation, retail purchases, and wash-and-fold orders, and addressing any other questions or concerns Accurately operating the register or point-of-sale system Maintaining thorough knowledge of products sold and their uses, and encouraging customers to purchase additional items Ensuring retail items are neatly stocked at all times and communicating promptly with management when inventory or janitorial supplies run low Using log books to report building or equipment maintenance issues, and immediately informing a supervisor of any unsafe situations during a shift selecting the right equipment for the amount of laundry; resolving customer concerns to the best of their ability; informing a supervisor of any customer complaints or claims Adhering to all company policies and procedures, including attendance and uniform standards Following all safety practices to prevent accidents and injuries to customers and employees Understanding responsibilities during emergency situations such as fires, floods, and severe weather Maintaining a safe environment inside and outside the store Continually walking the floor to pick up debris, empty trash containers, check restrooms, and perform other cleaning duties as needed Must be able to stand for up to 8+ hours per shift Must be able to communicate with all customers and associates in a professional manner Previous customer service or retail experience preferred Ability to resolve customer issues and complaints in a timely, professional manner Ability to work a flexible schedule, including overnight hours Benefits for full-time employees Bonus Program Employee Assistance Program Flexible schedules for full-time and part-time employment Holiday Pay We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law. To help improve efficiency and the candidate experience, we may use AI-enabled tools during certain stages of recruitment.