Front Desk Agent (Winter)

Lodging Front of House AgentSolitude Mountain Resort is seeking a friendly and professional Front Desk Agent to manage all receptionist and clerical tasks at our lodging building. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression. Our Front Desk Agents deliver outstanding guest service, ensuring all needs and expectations are met and exceeded. We are thrilled to expand our team and offer our employees the unique perks and benefits that come with working at Solitude Mountain Resort.Position Summary:Deliver exceptional guest serviceHandle arrivals and departures, assisting with guest accountingAnswer inbound and in-house phone calls, book reservations, and assist with interdepartmental inquiriesRespond promptly to guest requestsAddress lodging, guest folio, and general inquiries via emailLog maintenance requests and follow up on their completion, assisting when necessaryPrepare daily reports, including occupancy, arrival, and departure reportsMaintain lobby coffee serviceAssist in mailroom operationsPerform light housekeeping to keep the lobby and back areas cleanProvide bell service and valet assistance to guests as neededJob Requirements:Previous guest service experience preferredCommitment to providing the highest level of guest serviceExcellent verbal and written communication skills, along with strong problem-solving abilitiesKeen attention to detailBasic accounting skillsFlexibility to work various schedules, including holidays and weekendsAbility to stand for extended periodsAbility to lift and carry up to 50 lbsCapability to work independently without supervisionStrong multitasking skills, with the ability to prioritize and address issues effectivelyIntermediate computer skills, including proficiency with office suites and the ability to learn new softwareMust be 21 years old with a clean driving recordEqual Opportunity Employment: Solitude Mountain Resort is an equal opportunity employer. It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses. Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities. If you require an accommodation during the selection process, please contact Human Resources at View email address on click.appcast.io of Working Here:Embrace the stunning Wasatch Mountains.Connect with fellow mountain enthusiasts.Access to select Alterra Mountain Company Destinations.Free Solitude season pass for you and eligible dependents.Discounts on solitude lift tickets for friends and family.Discounts on food, rentals, retail, and lessons.Comprehensive medical, dental, vision, and life insurance for eligible employeesPro deals with outdoor brands.Generous 401(k) plan with company match.Free counseling service through Employee Assistance Program.