Site Reliability Engineer

divh2Site Reliability Engineer (Golden Signals Lead)/h2pWe are seeking a strategic and results-oriented Site Reliability Engineer (Golden Signals Lead) to define and drive the observability roadmap across all platforms./ppJob Title: Site Reliability Engineer/ppLocation: Remote, In-office, or Hybrid Department: IT Operations Reports To: Manager of Observability Reliability Job Type: Full-Time Employee (FTE)/ppJob Summary:/ppThis role is responsible for establishing a consistent and scalable approach to monitoring and alerting, leveraging golden signals to enhance system reliability and operational efficiency. The successful candidate will collaborate closely with the ZEIT SRE team, engineering leads, and India-based resources to build a unified observability strategy aligned with organizational goals./ppKey Responsibilities:/pulliDefine a unified vision for observability across all platforms, with golden signals as the foundation for monitoring and alerting./liliDevelop and maintain a comprehensive roadmap to improve observability, reduce tool redundancy, and standardize practices across platforms./liliEstablish and track key performance indicators (KPIs) to measure progress and ensure accountability for roadmap milestones./liliPartner with the ZEIT SRE team and engineering leads to break down silos and promote consistent observability practices./liliDrive cross-platform collaboration to reduce operational inconsistencies and define a north star approach for observability./liliFacilitate knowledge sharing to ensure alignment on current and future observability initiatives./liliStandardize the implementation of golden signals across applications to improve system reliability and incident detection./liliOptimize alerting tools and reduce redundant or ineffective monitoring interfaces (panes of glass)./liliLead efforts to enhance observability while minimizing operational overhead for platform teams./liliMaintain and enhance observability dashboards, delivering actionable insights into application health and performance./liliIdentify and address gaps in existing observability practices, prioritizing long-term scalability and reliability./liliCollaborate with India-based resources to execute observability build-outs efficiently and with high quality./liliReduce client, provider, and print facility-raised issues through proactive monitoring and early detection./liliMeasure and report on observability success metrics, including actionable alert volume and reduced issue escalations./liliContinuously evaluate and refine observability strategies based on stakeholder feedback and evolving organizational needs./li/ulpQualifications:/ppEducational Background:/pulliBachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience)./li/ulpExperience:/pulliMinimum of 5 years of experience in Site Reliability Engineering, DevOps, or a related role with a strong focus on observability./lili5+ years of hands-on experience with.NET (C#), including advanced knowledge of ASP.NET Core, Web APIs, and performance optimization./liliDemonstrated success in designing and implementing monitoring and alerting solutions across complex IT environments./li/ulpTechnical Skills:/pulliDeep understanding of SRE principles and golden signals for system monitoring./liliProficiency with observability tools such as Prometheus, Grafana, Splunk, New Relic, or Datadog./liliFamiliarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes)./liliAdvanced proficiency in scripting languages such as PowerShell./liliExperience in front-end development using React.js./liliAdvanced knowledge of.NET/li/ulpSoft Skills:/pulliStrong leadership and collaboration abilities, with a proven ability to align diverse teams toward common goals./liliExcellent analytical and problem-solving skills, with a proactive approach to identifying and resolving issues./liliClear and effective communication skills, capable of conveying technical concepts to stakeholders at all levels./li/ulpPreferred Qualifications:/pulliExperience with building observability roadmaps and scaling solutions in enterprise environments./liliCertifications in cloud or DevOps-related disciplines (e.g., AWS Certified DevOps Engineer, Kubernetes Administrator)./li/ulpPlease note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future./ppLocation and Workplace Flexibility/ppWe have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employees work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies./ppEqual Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all./ppAccessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email View email address on click.appcast.io./ppDisclaimer/ppThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time./p/div