Server

Server

Arlington, VA 22201

Overview

Category Service

Description

About Wagamama

From bowl to soul isn't just how we serve foodit's how we show up for our people

At Wagamama, every dish we make and every shift we work is guided by one belief: we can always be better today than we were yesterday. That's Kaizen in our heart

We're a place where your work has purpose, your voice matters, and your growth is taken seriously. Where bold ideas are welcomed, effort is noticed, and learning never stops. You won't just clock inyou'll build skills, confidence, and a career alongside people who care deeply about what they do and who they do it with

If you're looking for more than a jobif you want to be part of something that feeds your future as much as it feeds our gueststhis is your sign

From bowl to soul, start your journey with Wagamama and apply now

About This Role

As a server at Wagamama, you are responsible for delivering a warm, engaging, and efficient dining experience. You bring our menu to life by guiding guests through bold pan-Asian flavors, ensuring accuracy, pacing, and genuine hospitality in a fast-paced, team-driven environment.

What You'll Do

Guest Experience + Hospitality

• Deliver warm, energetic, and personable guest service while creating a welcoming Wagamama dining experience
• Create a welcoming and energetic atmosphere that reflects the Wagamama brand
• Build rapport with guests and ensure each interaction feels personal + attentive
• Regularly check in with guests to anticipate needs and deliver an exceptional experience
• Handle guest feedback or concerns professionally and escalate when needed

Menu Knowledge + Engagement

• Demonstrate strong knowledge of pan-Asian dishes, ingredients, and flavor profiles
• Confidently guide guests through the menu, including unfamiliar items and shared dining styles
• Provide thoughtful recommendations and engage in suggestive selling to enhance the guest experience
• Clearly communicate dietary restrictions, allergens, and modifications with accuracy

Order Accuracy + Service Execution

• Accurately enter orders into POS systems, ensuring all modifications + special requests are clear
• Coordinate with back-of-house teams to ensure proper pacing + timely delivery of food
• Verify order accuracy before serving and maintain awareness of table progress throughout the meal

Dining Room Standards

• Keep your section clean, organized, and visually appealing at all times
• Maintain tables through proper clearing, resetting, and overall upkeep
• Complete opening, side work, and closing duties to standard

Team Collaboration

• Foster strong communication between front-of-house and back-of-house teams
• Encourage positive interaction between kitchen staff and guests in alignment with Wagamama's open, inclusive culture
• Support teammates during high-volume service periods

Food Safety + Compliance

• Identify guests with allergies or dietary restrictions and communicate clearly with management and kitchen teams
• Follow all food safety, sanitation, and alcohol service guidelines
• Maintain a safe, clean, and compliant work environment

Skills & Qualifications

• Previous experience as a server in a full-service restaurant environment preferred
• Strong commitment to delivering exceptional guest service
• Ability to learn and confidently present a diverse pan-Asian menu
• Comfortable working in a fast-paced, high-energy environment
• Strong communication and teamwork skills
• Availability to work evenings, weekends, and holidays

Physical Requirements

• Ability to stand and walk for long periods
• Ability to lift and carry up to 40 lbs
• Ability to move quickly and safely in a crowded environment

Benefits

• Free family meal during shifts
• Dining discounts for you, your friends, and your family
• Medical, dental, vision, accident, and life insurance for full time team members
• Ongoing growth opportunities and a path for career progression