Senior Software Engineer, Backend - Platform

Responsibilities

• Design and deliver agentic AI systems for customer support and compliance automation from LLM orchestration through production deployment and monitoring.
• Build scalable backend infrastructure in Python and Golang, including model integration pipelines, guardrails, grounding mechanisms, and measurement frameworks.
• Drive end-to-end execution of complex AI initiatives while balancing latency, accuracy, cost, and reliability.
• Partner with Customer Experience, Compliance, and product engineering teams to identify automation opportunities and translate operational needs into AI solutions.
• Lead code reviews, mentor engineers on AI system design, and participate in on-call rotations and incident response.

Requirements

• At least 5 years of software engineering experience designing, building, and maintaining production services using microservices architecture.
• Production experience building LLM-based applications or AI/ML systems, including prompt engineering, retrieval-augmented generation, or agentic AI frameworks.
• Proficiency in Python and Golang or comparable backend languages, with experience integrating third-party AI models and APIs into production workflows.
• Experience delivering end-to-end projects with measurable business impact in ambiguous problem spaces.
• Experience building data pipelines, integrating external vendors, or working with large-scale unstructured data sources.
• Ability to use generative AI responsibly with appropriate human oversight.
• Preferred experience with rapid company growth, GenAI frameworks and tools, Docker, Postgres, MongoDB, and AI/LLM infrastructure.

Benefits

• Remote-first work arrangement with quarterly in-person working sessions called “surges.”
• Medical, dental, vision, and 401(k) benefits.
• Potential equity and bonus eligibility in addition to base salary.
• Applicants may submit a maximum of three applications within a six-month period.