Membership Service Representative

Membership Service Representative

The 4-time WNBA Champions Seattle Storm are seeking a membership service representative to join their team. This position will be responsible for providing customer service and building relationships with our season ticket members. The membership service representative will play a key role in maintaining relationships with members and facilitating seamless access throughout the season. This person will have previous customer service experience and a desire to grow both their career and the sport of basketball.

Essential Duties and Responsibilities - to perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Develop and build strong relationships with a defined account base through proactive communication, including phone calls, emails, face to face visits, and other communication
• Drive annual retention and renewal efforts through proactive engagement, strategic account planning, and value-driven conversations at games, events, and other key member touchpoints
• Maintain up-to-date knowledge and effectively communicate all team happenings, events, ticket member benefits and details that are relevant to accounts
• Answer member inquires in a timely, professional, and accurate manner. Strive to deliver the highest standard of service at every interaction
• Resolve client issues efficiently and empathetically by understanding their needs
• Utilize CRM systems to document member interactions and sales activities
• Execute various roles during Seattle Storm home games to assist season ticket members and ensure a memorable experience for fans
• Contribute positively to the ticketing team culture by developing mutually beneficial working relationships with all team members
• Assist management and departments on various projects as needed
• Other duties as assigned

Additional Responsibilities include the following:

• Work all Storm home games (played at Climate Pledge Arena)

Requirements:

Education: Bachelor's degree in Business, Marketing, Sports Management, Communications or a related field; or equivalent work experience

Related experience: 1-2 years of experience in a related position with proven success

Required Competencies:

• Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed
• Excellent relationship building and interpersonal skills, with the ability to interact comfortably with internal and external clients at all levels of an organization
• Ability to work in a team environment
• Attention to detail, excellent time management and organizational skills
• Manage multiple projects in a fast-paced work environment

Technical Skills:

• Proficiency in Microsoft office (word, excel, PowerPoint, outlook)
• Experience using CRM and ticketing systems is preferred

Physical Demands:

• While performing the duties of this job, the employee is regularly required to lift and/or move up to 15 pounds. The employee is regularly required to stand for long periods of time.

Equal Employment Opportunity Employer:

Force 10 Hoops, LLC DBA Seattle Storm is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran's status, sexual orientation, or gender identity/expression.

This organization participates in E-Verify.

Benefits Overview:

The Seattle Storm offers a comprehensive benefits package to qualifying employees which includes medical, dental, vision, long term disability, life/AD&D, pre-tax transportation account, EAP and a 401k match. We also offer merchandise discounts, game tickets and a collaborative, team-oriented work environment.

About the WNBA Seattle Storm Organization:

Force 10 Hoops, LLC DBA Seattle Storm is a storied franchise in the Women's National Basketball Association (WNBA), proudly boasting four WNBA Championships to its name. Our rich history and commitment to excellence have made us a force to be reckoned with in women's professional basketball. The Seattle Storm stands as a symbol of dedication, determination, and empowerment, both on and off the court. In 2024 we opened our BECU Center for Basketball Performance which houses our team, front office and basketball operations staff.