SaaS Provisioning & Onboarding Lead

WorkWave is a leading provider of SaaS solutions, helping businesses streamline their operations and drive growth through innovative technology. As we continue to expand, we are looking for an experienced Provisioning Specialist to join our Global Professional Services team. In this role, you will lead the strategic alignment, technical enablement, and operational integrity of our SaaS platform implementations for enterprise and growing clients. We are seeking an analytical, strategic, and proactive Provisioning Specialist. In this role, you will serve as a key operational strategist and system administrator within our customer onboarding and delivery pipeline. You will exercise independent judgment to design, evaluate, and execute software environment setups, oversee financial processing integrations, and direct client regulatory compliance frameworks. The ideal candidate evaluates complex operational requirements, establishes scalable workflows, exercises discretion on technical provisioning edge-cases, and collaborates cross-functionally to drive continuous process improvements. WHAT YOU'LL DO: Systems Architecture & Provisioning Strategy: Evaluate client technical requirements to determine, configure, and execute appropriate WorkWave database environments. Analyze implementation data to continuously optimize configuration methodologies for platform onboarding. Financial Activation: Direct the strategy and execution for activating WorkWave Payments functionality across customer accounts, evaluating risk, technical readiness, and financial compliance prior to activation. Compliance Management: Formulate and manage client registration strategies for A2P 10DLC text messaging compliance. Serve as the subject matter expert on evolving industry regulations to ensure customer and platform alignment. Operational Governance: Establish, maintain, and enforce team governance policy regarding service scope and resource allocation. Analyze incoming service requests, evaluate business impacts, and exercise independent authority to approve, reject, or re-route non-standard requests. Cross-Functional Collaboration: Partner with internal teams to troubleshoot provisioning delays and ensure a smooth handoff to customer success. WHAT YOU'LL BRING: Detail-Oriented Mindset: Strong attention to detail; you rarely let small configuration errors or discrepancies slip through the cracks. Discretion & Decision-Making: Proven ability to exercise independent judgment and make key decisions on matters of significance without direct supervision. Analytical & Technical Aptitude: Demonstrated capacity to analyze system workflows, evaluate technical trade-offs, and recommend scalable operational solutions. Operational Governance: Strong policy formulation and negotiation skills, with the confidence to enforce business standards and operational boundaries. Communication Skills: Excellent written and verbal communication skills to communicate with customers and collaborate effectively with internal teams. Prioritization: Understands what’s mission critical and what’s trivial, and acts accordingly. Boundary & Queue Control : The confidence and assertiveness to challenge incoming requests that do not belong to your team, ensuring operational efficiency. Systems Experience : Prior experience managing or analyzing workflows within enterprise CRM platforms (e.g., Salesforce) and SaaS ecosystems. $50,000 - $65,000 a year In our dedication to salary transparency, we provide a compensation range for each role and the final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our hiring team will provide more information about the compensation package for this position during the interview process. Please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position. WHAT YOU SHOULD KNOW ABOUT US:

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:

• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

RELAX, WE'VE GOT YOU COVERED:

• Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND...

• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community

GROW WITH US:

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year

JOIN OUR WINNING TEAM!

• 10 Time winner of Best Place to Work in New Jersey by NJBiz!
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! #J-18808-Ljbffr WorkWave