Dedicated Brokerage Customer Service Representative

Job Description

Job Description

As a Dedicated Operations Representative, you are responsible for managing Strategic Customer/Carrier Accounts within a high-volume brokerage operation. The Dedicated Operations Representative must provide carrier procurement and transportation solutions across multiple modes, improve profitability and provide a high level of customer service. This individual will also develop and foster strategic relationships with an extensive customer/carrier base. At Covenant Transport Solutions, we are committed to servicing our customers and exceeding expectations. Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship.

Responsibilities

Tactical Responsibilities:

• Daily management of dedicated customer/carrier relationships and all freight in transit
• Focus on load management, assigning carriers to loads, tendering shipments, and holding carriers accountable to committed shipments
• Focused on building and maintaining strong relationships with customers/carriers through operational and personal relationships
• Collaborate with assigned carriers on performance metrics, rate negotiation, and commitments as necessary
• Continuous updating of assigned carrier’s network needs, including offering new opportunities to the carrier
• Identify additional capacity areas within current carrier network
• Not responsible for sourcing net new capacity

Tasks:

• Initial Driver Information Request
  • Follow Up Driver Information Request
• Initial Driver Visibility Request
  • Follow Up Driver Information Request
• Communicate Load Information Change(s) to Carrier
• Rate (Re) Negotiation
• Load Tender to Contracted Carrier(s)
• Rate Confirmation Follow Up
• Update Dedicated Carrier Profile(s)
• Carrier Lane Preference Management
• Carrier Capacity Availability
• Internally and Externally Communicate Decision to Bounce Carrier from Load

Knowledge, Skills, and Abilities

• Driven and competitive nature
• Fast paced and able to multitask in a high-pressure environment
• Ability to take verbal/written instruction and execute with confidence
• Impressive negotiation skills
• Team player who can also produce independent results

Education/Experience

• Bachelor’s degree or relevant equivalent experience required
• ⁠1+ years of Experience in Carrier Sales or Carrier Management required

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $19.23-$21.75
• Full Pay Range: $19.23-$29.87
• Pay Grade: 6
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer 

Disability/Veteran

VEVRAA Federal Contractor