Make Ready Technician

Job Description

Job Description

Position Summary

The Make Ready Technician is a critical role in ensuring all vacant apartment units are move-in ready. This position ensures that the physical aspects of the property meet the Company’s established standards and any applicable laws. The below is an outline but not limited to all tasks that may be asked or required of the position.

Essential Duties and Responsibilities

• Inspect the condition of all units prior to starting repairs to include, but not limited to; walls, appliances, electrical, plumbing, windows/doors and filters.
• Walks all vacant units to determine make-ready needs; ensures all trash from apartments are cleaned out before, during and after make-ready activity.
• Perform general repairs/upkeep to vacant units prior to move-in and within company standards/guidelines ; completes required updates on service needs and coordinate regularly with the property team.
• Responsible for the daily upkeep of the grounds and appearance of the property and general repair/replacements for common areas as needed.
• This overview does not provide an all-encompassing list of duties.
• May assist with hazardous weather problems, fires, floods, snow removal, freezes, etc.

• Ensures residential units have been turned in a timely and efficient manner, as well as determines if work has been completed properly.
• Provides excellent customer service to prospective and current residents and promotes a quality living experience for all residents.
• Provides on-call pager service when scheduled and performs emergency maintenance work when required.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
• Assists supervisor with scheduling and communicating with vendors and contractors.
• Communicates with supervisor regarding the overall maintenance function of the property.
• Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Skills/Specialized Knowledge

• Ability to read, write and understand English.
• Ability to use a personal computer or other computer tracking systems used at the property.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Good verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform basic mathematical functions.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to multi-task.
• Ability to make quick and effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to consistently meet deadlines.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Ability to drive an automobile.

Required Licenses

• Current driver license and automobile insurance .

Job Requirements

• General maintenance and safety experience knowledge
• Knowledge of building maintenance and repair
• Required to provide own (industry specific) hand tools.
• Basic computer skills/knowledge required to perform job functions.
• Strong communication skills

 

Mental Functions

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal to moderate supervision.

Work Environment

• Exposure to hot, cold, wet, humid or windy conditions (temperatures may vary depending on the weather in the different regions).
• Exposure to noise, vibrations, atmospheric conditions as well as working in confined or restricted spaces.

 

 

Other Requirements

 

• Must maintain professional appearance and comply with prescribed uniform policy.
• Must comply with all safety regulations, including the use of back brace, safety goggles and gloves when appropriate.
• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
• Ability to work weekends and non-traditional holidays.
• Must be reachable via phone or pager, except during approved time off.
• Must be available to work on-call or when needed due to staffing shortages.
• Willing to participate in social media content creation as needed.
• Some travel may be required.

 

Physical Demands

 

• Standing, walking, and/or sitting for extended periods of time.
• Frequent stooping, kneeling, crouching, feeling.
• Moderate climbing, balancing, crawling, reaching, pushing, pulling, lifting and talking, hearing, and smelling.
• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
• Pronounced visual acuity (near and far) and field of vision.
• Ability to judge distances and spatial relationships.
• Ability to identify and distinguish color.
• Ability to distinguish the differences or similarities in odors using nose.
• Ability to lift and/or move an excess of 100 pounds or more.
• Ability to use standard maintenance equipment.

 

Hazards

• Potential exposure to communicable diseases through frequent contact with public.
• Possible exposure to short-tempered or aggressive people.
• Potential exposure to chemicals, electrical shock, heights, moving mechanical parts or machines, and fire.

 

Monday-Friday, Days. On Call, Weekends and Holidays as needed.