Imaging Supervisor

RoundPoint is seeking an Imaging Supervisor to join our team. The Imaging Supervisor is responsible for leading and managing the daily operations of Imaging, including both onshore and offshore personnel. This role will ensure accurate and timely execution of tasks, prompt and effective responses to emails, and analysis of missing image reports. This individual needs to be a self-starter, motivated to learn the technical image delivery process, image vendor relationship, and how the process and team support the RoundPoint organization.

Responsibilities

• Manage a small team of offshore and onshore personnel
• Provide training and guidance to staff, as well as monitoring performance and productivity
• Create and maintain thorough procedures, establish controls and ensure team adherence to quality standards
• Support training and development of team members to foster skill growth and role proficiency
• Serve as the Point of Contact for offshore management
• Manage and monitor personnel task performance to ensure tasks worked within the SLA
• Escalate issues as needed to management
• Provide ad-hoc research and review of images maintained in the imaging depository to support business objectives and decision-making
• Set up new relationships with imaging vendor
• Monitor imaging vendor reporting, elevate and resolve as needed
• Support Service Transfers with special projects
• Other duties and/or responsibilities not specifically set above may be assigned as needed
• Perform all duties in accordance with RoundPoint Mortgage Servicing policies and procedures, investor requirements, and all state and federal regulations

Qualifications

Required:

• Undergraduate degree or equivalent work-related experience
• Motivated to become an imaging subject matter expert
• Experience supervising entry level staff
• Time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
• Must be technology literate and be proficient using the Microsoft Office Suite (Excel, Access, PowerPoint, Word, Visio)

Preferred:

• Familiarity with Mortgage loan origination and servicing documents
• ICE fka MSP/Black Knight – Functional operational knowledge

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Fort Mill, SC or Coppell, TX

Employee Status

• Regular

Travel

• No