Teammate (Retail Associate)

Rally House Teammate

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.

The Teammate supports the success of the store by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. This role contributes to sales, merchandising, and operations through strong teamwork, attention to detail, and a willingness to take initiative. The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism.

Competencies

• Social: Brings energy and enthusiasm to interactions with customers and teammates. Initiates conversations, builds connections, and helps create a fun, welcoming environment.
• Customer Centric: Puts the customer first in every interaction. Listens to understand needs, offers helpful recommendations, and takes ownership of creating a great experience.
• Action Oriented: Takes initiative and gets things done. Sees what needs to be done and acts without waiting to be asked. Maintains urgency and follows through on commitments.

Responsibilities

• Communication: Communicates effectively with guests, members of management, and store associates.
• Merchandising: Upholds company standards for merchandising presentation.
• Sales: Ability to generate sales, add-on, and develop relationships with guests.
• Customer Service: Ensures that the guest remains the top priority.
• Accuracy: Comfort and accuracy with cash handling/ringing.

Skills and Knowledge

Ability to work effectively in a fast-paced, team-oriented environment, clear and effective communication skills, enthusiastic attitude with a passion for sports and retail, time management skills with the ability to prioritize tasks.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Physical Requirements

• Must be able to stand and walk for extended periods of time.
• Ability to lift up to 50 pounds.
• Ability to bend, reach, and climb ladders.

Pay Range: $13.50 - $15.00