Manager On Duty

RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM is an
experiential entertainment experience leading with multi-level high speed go-kart racing, immersive
gaming arenas and attractions, and premium food & beverage programs. Every RPM Raceway venue
welcomes friends, family and colleagues to engage in friendly competition and create memories filled
with celebration and connection.
The RPM Experience:

The Manager on Duty (MOD) serves as the on-site leader responsible for overseeing all aspects of daily
operations and ensuring every guest enjoys an exceptional experience at RPM Raceway. This role
combines hands-on leadership, strong problem-solving skills, and the ability to manage multiple
departments during assigned shifts. The ideal candidate thrives in a fast-paced, high-energy environment
and leads by example to uphold company standards, safety, and service excellence.
KEY RESPONSIBILITIES
General
• Oversee daily operations across all departments, including track, food & beverage, and guest
services.
• Lead and motivate team members to deliver outstanding guest service and maintain a positive
work environment.
• Monitor facility safety, cleanliness, and performance to ensure a seamless guest experience.
• Respond to guest inquiries, concerns, and escalations with professionalism and urgency.
• Supervise opening and closing procedures, including cash handling, shift reports, and daily
checklists.
• Ensure staff compliance with company policies, operational procedures, and safety standards.
• Collaborate with department managers to identify and resolve operational challenges.
• Support event execution, group bookings, and private parties as needed.
• Provide on-the-spot coaching and feedback to employees to promote performance and
accountability.
• Communicate effectively with the leadership team regarding shift performance, staffing, and
maintenance needs.
IDEALLY YOU'LL HAVE:
• 2+ years of experience in management or supervisory role (hospitality, entertainment, or retail
preferred).
• Strong leadership, communication, and problem-solving skills.
• Ability to lead teams in a fast-paced, high-volume environment.
• Basic financial understanding (cash handling, deposits, shift reports).
• Must be detail-oriented, reliable, and adaptable to changing priorities.
• Availability to work flexible hours, including nights, weekends, and holidays.


You'll crush it if you have experience with
• Hands-On Leadership: Managing a team in a hospitality, entertainment, or retail environment
• Guest Experience Excellence: Delivering fast, friendly, and professional service to every guest
• Operational Oversight: Balancing multiple priorities across departments with efficiency
• Crisis Management: Staying calm and solution-focused under pressure
• Team Motivation: Inspiring others through clear communication and positive energy
• Accountability & Follow-Through: Ensuring every shift meets company standards for safety,
service, and quality
BENEFITS THAT MATTER
• A culture that provides you a sense of belonging
• Competitive pay that values your contributions
• Paid holidays
• Health/Life Insurance
• Dental/Vision
• 401k
• Paid Time Off