T Mobile Authorized Retailer Sales Associate (Middletown)

Benefits Commission Competitive salary Bonus based on performance 401(k) plan Dental insurance Vision insurance Health insurance Phone service discounts Employee discounts Donation matching Flexible schedule Opportunity for advancement Paid time off Generous paid time-off programs Training & development Wellness resources Serious growth potential for your career Job Overview Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast‑paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies. As a Retail Sales Representative, you will be required to successfully complete new employee training. Job Responsibilities Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in-store. Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting‑edge IoT devices. Approach service and sales needs with composure, integrity, and compassion. Use digital tools to demonstrate coverage, plans and services, and provide customers with information about T-Mobile’s network quality. Complete training on T-Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources. Make the most of your time on shift, consistently seeking information between customers, and learning about innovations in wireless and technology. Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment. Identify and hand off small business leads. Support team initiatives and create an inclusive environment. Experience and Skills Passionate customer advocate with the desire to be yourself when connecting and having fun doing it. Competitive drive and proven ability to succeed in a fast‑paced sales environment. Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. Effective at balancing customer needs and performance goals. At least 6 months of customer service and/or sales experience; retail environment preferred. Requirements At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Bilingual candidates encouraged to apply. We are an equal opportunity employer and welcome everyone to our team. We strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non‑binary people, and parents to apply. #J-18808-Ljbffr Luna Wireless, An Authorized T-Mobile Retailer (Northeast)