Service Writer / Parts Advisor

Job Description

Job Description

This position is in Spearfish, SD

Service Writer/Parts Advisor

Job summary/overview

Are you a customer-focused and detail-oriented individual with a strong understanding of equipment and a knack for organization?

Spearfish Equipment, a leading Bobcat dealership in Spearfish, SD, is seeking a talented individual to join our team in the combined role of Service Writer and Parts Advisor. This dynamic position acts as a pivotal liaison between our valued customers, our skilled technicians, and our comprehensive parts inventory. You'll play a vital role in ensuring seamless communication, efficient service coordination, and the timely provision of genuine Bobcat parts, all while fostering strong customer relationships and contributing to our reputation for excellence.

$20 - $30 per hour

Key responsibilities and duties

• Customer Service & Communication:
  • Serve as the primary point of contact for customers seeking service or parts assistance, providing a positive and professional first impression.
  • Greet customers, actively listen to their service requests and parts needs, and accurately document their concerns.
  • Communicate effectively and proactively with customers regarding repair progress, parts availability, estimated completion times, and any changes or additional work identified.
  • Build and maintain strong customer relationships through excellent communication and a commitment to customer satisfaction.
• Service Coordination & Management:
  • Open, manage, and close service tickets efficiently and accurately, ensuring timely completion of repairs.
  • Schedule service appointments, considering technician availability and estimated repair times.
  • Provide customers with accurate written estimates for labor and parts, explaining recommended services and costs in detail.
  • Communicate effectively with service technicians, relaying customer concerns and providing detailed repair orders, ensuring parts are properly entered on service orders.
  • Proactively communicate with customers if repairs will take longer than originally quoted or if additional issues arise.
• Parts Department Operations:
  • Assist customers in identifying and purchasing the correct Bobcat parts, attachments, and accessories, offering recommendations and technical advice.
  • Manage parts inventory, including ordering, receiving, stocking, and organizing to ensure optimal stock levels and efficient retrieval.
  • Process sales transactions for parts and accessories, handle payments, returns, and manage warranty claims related to parts.
  • Collaborate closely with the service department, ensuring technicians have access to the necessary parts for repairs.
• Problem-Solving & Administrative Tasks:
  • Address customer inquiries, complaints, and potential issues regarding service or parts effectively and promptly.
  • Maintain accurate records of sales, inventory, warranty claims, and customer information using designated software systems.
  • Perform cashier functions as needed, handling cash, credit card, and check transactions accurately.
  • Assist with loading and unloading trucks when necessary and help customers with equipment loading/unloading.
• Compliance & Safety:
  • Ensure all repairs are performed to proper specifications.
  • Always operate in and maintain a safe work environment, obeying safety rules and wearing required safety personal protective equipment (PPE).

Required qualifications and skills

• High school diploma or GED equivalent.
• Experience as a service writer, parts advisor, or in a similar customer-facing role within the heavy equipment or automotive industry.
• Strong mechanical aptitude and understanding of equipment systems and components.
• Excellent communication and interpersonal skills, both verbal and written, to effectively interact with customers, technicians, and suppliers.
• Outstanding customer service orientation with a commitment to building strong customer relationships and ensuring satisfaction.
• Strong organizational and time management skills to handle multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Proficiency in using computer systems and software for scheduling, inventory management, and customer relationship management (CRM).
• Ability to troubleshoot and identify customer needs accurately.
• Proven ability to work independently and as part of a team, adapting to a dynamic work environment.
• Ability to lift up to 50 lbs and perform physical tasks associated with parts handling.
• A valid driver's license with a clean driving record is preferred.

Working conditions

• Primarily works in a Bobcat dealership environment, which includes service bays, parts storage areas, and customer reception areas.
• May require occasional exposure to outdoor conditions and noise.
• The position requires a Monday-Friday work schedule, with potential for occasional weekend hours based on business needs.

Company overview and benefits

Spearfish Equipment is a reputable Bobcat dealership dedicated to providing top-quality equipment and exceptional customer service in Spearfish, SD. We foster a collaborative work environment with opportunities for growth and development.

Spearfish Equipment is expanding and looking for individuals who share our commitment to excellence.

We offer a competitive compensation and benefits package, including:

• SIMPLE IRA Plan (3% match), paid vacation, paid holidays, and more
• Competitive salary with potential for performance bonuses.
• Opportunities for professional development and training.