Patient Services / Insurance Verification Representative

LaSalle Network is partnering with a healthcare organization to hire a Patient Services / Insurance Verification Representative to join their fully remote team. This is a great opportunity for someone with healthcare call center, patient access, patient registration, scheduling, or healthcare customer service experience who enjoys helping patients and working in a fast-paced environment.

This position offers fully remote flexibility from day one, company-provided equipment, and the potential to transition into a permanent opportunity based on performance and business needs.

Patient Services / Insurance Verification Representative Responsibilities:

• Handle a high volume of inbound and outbound calls from patients in a professional, compassionate, and efficient manner

• Assist patients with registration, scheduling, appointment-related questions, and general inquiries

• Make outbound calls to confirm appointments, obtain required documentation, and follow up on patient needs

• Accurately verify patient information while following HIPAA and patient privacy requirements

• Navigate multiple systems, including EMR/EHR and other healthcare platforms, while assisting patients

• Document all patient interactions accurately and in real time

• Manage secure messages and follow established response-time expectations

• Transition between inbound calls, outbound calls, follow-up activities, messaging, and specialty queues based on business needs

• Resolve patient concerns when possible and appropriately escalate issues when needed

• Maintain established productivity, quality, attendance, and schedule-adherence expectations

• Participate in coaching, training, and cross-training opportunities

Patient Services / Insurance Verification Representative Requirements

• 1–2+ years of call center, customer service, patient access, patient registration, or healthcare-related experience

• Healthcare call center or patient-facing experience strongly preferred

• High school diploma or equivalent required

• Knowledge of HIPAA and patient privacy standards

• Experience working with an EMR, EHR, CRM, or ticketing system preferred

• Strong computer skills and ability to navigate multiple systems simultaneously

• Excellent verbal and written communication skills

• Strong attention to detail and accurate data-entry skills

• Ability to multitask and remain organized in a high-volume environment

• Comfortable working in a metric-driven call center environment

• Reliable attendance and ability to maintain consistent schedule adherence

• Ability to maintain a private, secure workspace while working remotely

What's In It For You?

• $18–$21/hour, depending on experience

• 100% remote position

• Contract with potential for permanent hire

• No specific U.S. time zone requirement — candidates can be located across the country

• Opportunity to gain valuable experience within a healthcare environment

Key Details

• Location: Fully Remote — U.S.

• Pay: $18–$21/hour, depending on experience

• Job Type: Contract with potential for permanent hire

• Hours: Monday–Friday, 7:45 AM–5:00 PM EST

• Breaks: Two 15-minute breaks and a 30-minute lunch

• Equipment: Company-provided equipment

• Time Zone: Candidates may be located in any U.S. time zone

• Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit 

If you bring this kind of experience, we want to hear from you! Apply today. 

Jessica Xiques
Accounting/Finance Recruiter