Roadside Assistance Technician/ Tow Driver

About the Role It’s a great time to join AAA The Auto Club Group! As a Roadside Assistance Technician you will be part of our Emergency Roadside Assistance team, providing peace of mind to members by identifying and solving vehicle problems and getting them safely back on the road. Responsibilities Operate a full‑size or mini service truck, tow truck, and service equipment to assist AAA members, employees, and other motorists. Utilize GPS and maps to locate member breakdown locations. Service vehicles by providing fuel, testing and replacing batteries, performing jump‑starts, and lockout service, as well as changing/inflating flat tires. Arrange for or tow a member’s vehicle when it cannot be started or is unsafe to drive. Ensure 100% member satisfaction by providing excellent customer service. Offer value through On‑The‑Go Tow or battery tests/sales. Support special events such as parades, travel shows, car care, or public relations events. Required Qualifications High school diploma or equivalent and valid driver’s license. 21 years of age or older. Valid state driver’s license with minimal driving infractions; if employed in Illinois, a valid Illinois C‑Non CDL license is required. Experience using tablets or electronic devices to update calls, review policies, document safety records, and perform other duties. Strong customer‑service skills and the ability to effectively communicate with members. Ability to lift materials weighing up to 75 pounds. Successful completion of drug screening, MVR, criminal background check, and DOT health screenings (pre‑employment and ongoing). Preferred Qualifications Experience servicing vehicles (fuel, battery tests, jump‑starts, lockout service, flat tires). Prior tow truck driver or roadside service experience. Ability to safely operate a wheel lift, flatbed, dolly towing equipment, and a full‑size or mini service vehicle and applicable equipment. Commercial driving experience. Benefits Hourly rates starting at $21.00 in North Carolina; pay is based on experience and may exceed the starting rate. Overtime earning potential at time and a half. Shift premiums: 5% for hours worked between 5pm and 11pm; 10% for hours worked between 11pm and 5am. $1,000 sign‑on bonus (split payout at 90 and 180 days of employment for new ACG applicants). $250 quarterly perfect attendance bonus. Fully paid training. Medical, dental, and vision benefits. 401(k) with employer match. Paid parental leave and adoption assistance. Paid time off (PTO), company‑paid holidays, CEO days, and floating holidays. Paid volunteer day annually. Tuition assistance program, professional certification reimbursement, and other professional development opportunities. AAA membership discounts, perks, and rewards. Teamwork‑oriented environment with support for diversity and inclusion. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Regular and reliable attendance is essential for the function of this job. ACG requires a background and drug screen for all offered positions. If you have a disability and need an accommodation for the application process, please email View email address on click.appcast.io. #J-18808-Ljbffr