Re-Use Center Assistant

Re-Use Center Assistant

This non-exempt position is responsible for carrying out all aspects of retail operations. The Re-Use Center Assistant will deliver excellent customer service, creating positive interactions with customers and donors while supporting coworkers in the sorting, pricing and merchandising of products. Additionally, Re-Use assistants will maintain donation intake areas, load, unload and move furniture, building materials and other merchandise.

II. Essential Duties And Responsibilities

Ensures accurate, professional, and efficient sales including cash and non-cash transactions, issue receipts, refunds, or change.

Complies with all cash handling procedures.

Greets and addresses all customers.

Provides suggestive sales and demonstrates product knowledge.

Accurately answers customer questions and responds to phone inquiries promptly and courteously.

Assist customers with loading, unloading and delivery of purchases/donations.

Relays customer complaints to the Operation Manager.

Learn, understand, and maintain evolving systems and procedures for a friendly, professional safe and clean environment.

Model safe work practices and adhere to all safety policies, using proper personal protective equipment as required and reporting unsafe working conditions to supervisor.

Maintain knowledge of all donations and inventory.

Adhere to the set schedule to ensure proper coverage and staffing, providing proper notice for PTO and sick time.

Contribute to positive working relationships by providing exemplary customer service and willingness to support coworkers, volunteers, and trainees.

Support Re-Use center staff by communicating effectively, offering assistance, and providing great teamwork.

Ensure program outreach to diverse audiences, appreciate, and embrace diversity in all interactions with program participants, staff, volunteers, and the public.

Demonstrate commitment to and practice the mission of The Arc Otsego Re-Use Center.

Supports special events including creation of seasonal displays.

Maintains Agency hygiene and appearance standards.

Able to work with flexibility in a continuous schedule of day, nights, holidays, and weekends, and be available for call-in shifts

Maintain an attractive, organized safe and clean retail and donation intake environment.

Accurately and professionally receive donations, following proper procedures, screening donations according to Re-Use Center guidelines.

Sort incoming donations into specified categories by department, type, and size.

Related duties as assigned.

III. Supervisory Responsibilities

This position has no supervisory responsibilities.

IV. Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Adaptability - Adapts to changes in the work environment. Manages competing demands. Able to deal with frequent change, delays, or unexpected events. Changes approach/method to best fit the situation.

Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities are covered when absent.

Cost Consciousness - Conserves organizational resources.

Customer Service - Manages difficult or emotional situations. Responds promptly to needs. Solicits feedback to improve service. Responds to requests for assistance. Meets commitments.

Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.

Design - Demonstrates attention to detail.

Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.

Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Flexibility Perform work on multiple concurrent tasks with frequent interruptions.

Initiative - Seeks increased responsibilities. Asks for and offers help when needed. Prioritizes tasks to meet agency needs.

Innovation - Displays original thinking and creativity. Meets challenges with resourcefulness. Generates suggestions for improving work.

Interpersonal Skills - Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things.

Judgment - Exhibits sound judgment. Includes appropriate people in decision-making process.

Motivation - Measures self against standard of excellence. Demonstrates persistence and overcomes obstacles.

Oral Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. responds well to questions.

Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. supports organization's goals and values.

Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently. Organizes schedules.

Problem Solving - Identifies and resolves problems in a timely manner. Works well in team problem solving situations. Uses reason even when dealing with emotional topics.

Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.

Quantity - Completes work in timely manner.

Safety and Security - Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly.

Teamwork - Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Supports everyone's efforts to succeed.

Technical Skills Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.

Written Communication - Writes clearly and informatively. Edits work for spelling and grammar. Presents numerical data effectively. Able to read and interpret written information.

Education and/or Experience - High School Diploma/GED strongly preferred.

Reasoning Skills - To perform the job successfully, an individual must be able to demonstrate the following competencies: Sound decision-making and judgment, interpersonal skills, planning/organizing, strategic thinking, time management and delegating. The ability to work independently in multiple settings. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports/correspondence and good communication and writing skills.

Mathematical Skills - Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar or line graphs.

Computer Skills - Must be able to clock in and out at the beginning and ending of each shift using E3. Must be able to use Datis to submit PTO, Sick Time requests and successfully submit timesheet at the end of shifts for the week.

Certifications, Licenses, Registrations - Must possess a valid NYS driver's license and an acceptable driving record. Successful completion of all required agency training.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physically able to bend/stoop, squat, push/pull, reach above/below shoulder level.
• Regularly required to sit for long periods of time, walk and stand.
• Talk or hear both in person and by telephone.
• Must be able to independently lift and/or transfer, push or pull heavy carts and other items on a regular basis. Assisting in lifting and moving heavy items may be more than 50 lbs. No lifting restrictions.
• Must have adequate vision, speaking and hearing ability, to be aware of, detect, and respond to needs when not in immediate vicinity
• Specific vision abilities required include close vision, color vision, and ability to adjust focus

V. Expectations

• Treat everyone with respect and dignity.
• Maintain acceptable attendance and punctuality in accordance with The Arc Otsego's standards.
• Adhere to all policies and practices in place at The Arc Otsego.

VI. Work Environment

• Located in a