Service Operations Manager

Service Operations Manager

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front-end leadership come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As a Service Operations Manager, you will oversee front-end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience. This role offers a dynamic, customer-facing environment where your work directly supports store performance and customer engagement.

Building the future of food and well-being starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive experiences for every customer, every visit.

Main responsibilities:

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service
• Coach and develop associates on service standards, courtesy programs, and service recovery
• Oversee daily front-end operations including check stands, self-checkout (SCO), service desk, and checkout processes
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
• Ensure front-end readiness for audits, compliance requirements, and company programs
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff
• Support shrink reduction, fraud prevention, and proper handling of restricted items
• Complete required reports and maintain strong communication with management teams

We are looking for candidates who possess the following:

Soft skills:

• Strong customer-service focus with a calm, professional team presence
• Effective communication, coaching, and conflict-resolution skills
• Strong organization, prioritization, and planning abilities
• Ability to multitask in a fast-paced, customer-facing environment

Competencies:

• Front-end and customer service operations
• Cash handling, cash office accuracy, and compliance execution
• Labor planning, scheduling, and service productivity
• Service standards, audit readiness, and loss prevention support

Knowledge:

• Store operations, service programs, and front-end systems
• Cash handling procedures, security protocols, and transaction policies
• Scheduling tools and basic computer applications

Abilities:

• Ability to review service metrics, labor usage, and performance trends
• Ability to train, coach, and develop associates and supervisors
• Ability to stand, move, lift, carry, or push moderate loads as required
• Travel requirements: None
• Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve