Patient Navigator - Living Donor Transplant - Hospital of the Univ of Pennsylvania - FT Days Hybrid

Patient Navigator - Living Donor Transplant - Hospital of the University of Pennsylvania - FT Days Hybrid

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Patient Navigator

Entity: Hospital of the University of Pennsylvania

Department: Living Donor Transplant

Location: 3400 Spruce Street, Philadelphia PA 19104

Hours: 1.0 FTE (40 Hours per week), Hybrid Day Shift, Monday - Friday, (8a - 4:30p, Thursdays 7:30a - 4p)

*Competitive Benefits, Career Growth Opportunities and Tuition Assistance at University of Pennsylvania! **

Summary:

The Patient Navigator functions as a resource to the Penn Transplant Living Donor Program for patient navigation and coordination of services. The Navigator is responsible for ensuring that Living Donor patients receive quality and comprehensive coordinated services as directed by the Living Donor transplant team. The Navigator will coordinate care throughout the continuum. The scope of this work includes facilitating scheduling for patients, medical records, faxing/emailing, confirming contact information, providing directions and appointment related specifics, Epic documentation data collection and other duties as assigned. Additional projects/assignments related to Patient and Families Services as assigned by Manager or Director.

Responsibilities:

• Systematically and continually perform the functions of assessing, planning, implementing and evaluating the care of the Living Donor Transplant patient
• Support the patient/family and assist in coordination of care for the patient and family
• Function in an organized and time-conscious manner. The Navigator partners with patients, families, the Living Donor team and related departments to provide well-coordinated, timely, compassionate and multidisciplinary care. The Associate Navigator communicates with all members of the health care team as appropriate about the patient/family needs and concerns
• Work across health care disciplines to assist in coordinating patient tests, procedures, appointments and treatments and assist patients in overcoming barriers to care including transportation, financial counseling, referrals, etc.
• Refer patients for supportive care services including nutritionists, social workers, counselors and financial counselors in coordination with Living Donor Transplant team
• Monitor patients throughout their care in the system
• Communicate in-person or via phone, letters, email with patients, visitors, staff and physicians
• Identify potential problem areas such as service breakdowns, communication issues, scheduling difficulties, etc. and contribute to solutions and improvements
• Document all work performed in the electronic health record, and/or other data collection platform

Credentials:

• Basic Cardiac Life Support (Required)
• Medical Assistant preferred
• MA Certification preferred

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Education Specialization: Completion of an accredited Medical Assistant program (or higher-level equivalent) preferred
• Equivalent Experience: Or 7+ years' experience working as an MA or other patient facing health care experience may be considered in lieu of MA program completion. 1+ years clinical experience in a hospital/health care setting with patients, families, physicians, staff and administration is preferred

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.