Business Analyst

About the Organization Texas Dental and Braces PLLC (TDB) exists to serve our patients, our employees, and the community. While we operate within the dental industry, our mission is to be the benchmark in all ways. We believe that by setting 'excellence' as our goal, we can transcend industry boundaries. Why can't we be the best place to work across any industry? Why can't we be the premier healthcare facility, extending beyond just dental care? Why can't we achieve success together, ensuring that patients, the team, and the community all win? When you join TDB, you'll not only collaborate with top dental professionals but also be part of a vibrant and dynamic work environment that fosters professional growth and provides ample opportunities to thrive. Description Business Analyst (Junior to Senior) Align Dental Group | San Antonio, TX Schedule: Full-Time Title and pay commensurate with experience Turn Details Into Better Operations A Business Analyst at Align Dental Group helps turn day-to-day operational details into action. You'll look across schedules, workflows, and multiple locations to identify opportunities, address gaps, and help keep front-office operations on track. We're hiring four Business Analysts, with opportunities ranging from Junior to Senior level based on experience. If you have a dental administrative background and are ready to apply that experience across a broader range of operations, this could be a great next step. Where You'll Make an Impact You'll work across schedules, systems, and locations to help keep important front-office workflows moving. Your responsibilities will include: Keeping schedules moving: Support scheduling, rescheduling, confirmations, and appointment coordination while identifying opportunities to fill openings and cancellations. Staying connected with patients: Communicate by phone, email, and text to support scheduling and ongoing follow-up. Catching what may have been missed: Complete administrative and scheduling audits to identify missed opportunities, incomplete tasks, and workflow gaps. Following through: Monitor outstanding patient-related tasks, ensure appropriate documentation is completed, and support recall, reactivation, and unscheduled treatment. Supporting financial follow-up: Send payment links and assist with payment follow-up and other assigned financial communication. Keeping workflows on track: Monitor schedules and workflows for accuracy, completion, and efficiency across multiple locations and systems. Partnering with the team: Work with on-site teams to complete centralized tasks without disrupting the patient experience and raise recurring trends or operational concerns to leadership. Position Requirements 2+ years of dental administrative experience required High school diploma or equivalent Experience managing and optimizing provider or appointment schedules Strong organizational skills and attention to detail Ability to manage multiple priorities and work independently Strong written, verbal, and phone communication skills Comfortable communicating with patients by phone, email, and text Proficiency with Google Workspace and basic spreadsheet functions Comfortable learning new software, systems, and web-based tools Working knowledge of HIPAA and patient privacy requirements Valid driver’s license and reliable transportation Dental front-office knowledge, including scheduling, recall, treatment plans, and insurance basics, is strongly preferred. Beyond the Desk This role may include travel to company locations up to 20% of the time based on business and operational needs. On-site support may include reinforcing standardized workflows, supporting patient-facing processes, identifying training opportunities, and assisting with operational efficiencies. Interested? Full-Time/Part-Time Full-Time Shift -not applicable- Location Align General EOE Statement Texas Dental and Braces PLLC is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status or any other protected status in accordance with applicable law. Number of Openings 4 Exempt/Non-Exempt Non-Exempt Hiring Manager(s) Wendy Ceballos Req Number BUS-26-00019 Open Date 8/13/2026 This position is currently accepting applications. #J-18808-Ljbffr Texas Dental and Braces PLLC