Home Care Service Coordinator (Bilingual - Scheduler)

Position Overview Ready to make a real impact. Join AmberCare+Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home. AmberCare is currently seeking a full‑time Service Coordinator in Albuquerque, NM. Responsibilities Creates work schedules by entering schedules into the system, managing changes due to client requests, illness, vacation, or leaves of absence. Provides alternate coverage to ensure the care plan is followed and client services are not interrupted. Contacts care providers and clients to provide service updates. Monitors clients' condition and performance of duties by Home Care Aides. Maintains all company and Department on Aging rules, regulations, and standards. Conducts home visits to new clients to welcome and review the Welcome Packet. Observes and evaluates Home Care Aides in the clients' home to assure care plans are being followed. Prepares and completes accurate evaluation reports and case notes as needed. Maintains schedules to assure timely completion of all assigned home visits. Attends weekly branch meetings. Maintains a high degree of confidentiality at all times due to access to sensitive information. Maintains regular predictable consistent attendance and is flexible to meet the needs of the department. Follows all Medicare, Medicaid and HIPAA regulations and requirements. Abides by all regulations, policies, procedures and standards. Performs other duties as assigned. Qualifications Minimum of 2 years experience working in senior services or a related social service field. Excellent oral and written communication skills. Strong interpersonal skills. Ability to prioritize and handle high call volumes. Client‑focused and customer‑service driven. Proficient in Microsoft Word, Excel and Outlook. Must have reliable transportation, a valid driver’s license and insurance for travel within the branch service area. Benefits Medical, Dental, and Vision benefits. Company‑matched 401(k). Continued education. Monthly agency bonus potential. PTO plan. Retirement planning. Life insurance. Employee discounts. Location & Schedule AmberCare, 3870 Foothills Road, Las Cruces, NM 88011. Schedule: Monday through Friday, 8:00AM to 5:00PM. #J-18808-Ljbffr