Internet Sales Consultant

Job Description

Job Description

Homes by WestBay & Casa Fresca Homes offer a new kind of home building experience with a focus to deliver an exceptional homebuilding experience at an outstanding value. Recognized both nationally and regionally for our award-winning new home designs, we offer new single-family homes for sale throughout the finest new communities within the Tampa Bay area. Founded in 2009, we have evolved into the largest, privately owned new homebuilder in the Tampa Bay and Central Florida markets.

We are seeking an Internet Sales Consultant to join our growing Homes By WestBay Sales & Marketing team. The Internet Sales Consultant is responsible for maintaining all internet-generated leads, assisting potential homebuyers in the new home search, and acting as a brand ambassador. This role reports to the Marketing Manager and works alongside the sales and marketing teams to deliver our mission of an exceptional home buying experience.

Expectations and Essential Duties

• Guide potential homebuyers through the sales process, pre-qualifying them with the goal of scheduling an appointment with an on-site Sales Consultant at one of our model homes and communities.
• Maintain strong understanding of the company’s process, product, community, and incentive offerings at all times.
• Provide a positive online experience for all incoming inquiries and leads through excellent customer service, following up as needed.
• Respond to all internet leads via email, phone calls, and live chat with a goal of responding within the hour and no later than 24 hours.
• Create and maintain VIP and interest lists, nurturing leads until hand off to on-site Sales Consultant (via scheduled model tour / visit)
• Adhere to the lead management and CRM processes.
• Attend company sales meetings, training programs, and events as needed.
• Non-traditional work week: weekends and/or evenings may be required at Homes by WestBay’s discretion (position will have regularly scheduled days off and working hours)
• Primarily work-from-home, but must be local to attend company meetings and events as needed.
• Perform all other duties as assigned.

Job Qualifications

• Experience in customer service, inside sales, and/or customer-facing role
• Exceptional communication skills and ability to summarize information articulately
• Ability to multitask and prioritize responsibilities independently
• Must have strong computer proficiency
• Proven ability to work well under minimal supervision
• Adhere to the given work rules and procedures, maintaining regular attendance and punctuality to daily work schedule
• High school diploma or GED required; Bachelor’s degree preferred
• Valid Florida real estate license, as required by the state (or must be willing to obtain within 90 days of start date)
• Must have valid driver’s license and reliable transportation
• Bi-lingual Spanish a plus
• Previous real estate experience a plus

Homes by WestBay, LLC and Casa Fresca Homes – Cool House, LLC., is an Equal Opportunity Employer. The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Other duties may be assigned as necessary, and reasonable accommodations will be made to enable individuals with disabilities to perform essential functions. This policy applies to all aspects of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.