Director of Learning & Development

Director of Learning & Development

The Director of Learning & Development will lead the development of a world-class training organization focused on automotive technical excellence, technician development, service center performance, and leadership capability.

This role combines strategic leadership with hands-on execution. The Director will partner closely with franchisees, field operations, service center leaders, technicians, HR, and executive leadership to identify skill gaps and build training programs that improve vehicle repair quality, technician proficiency, customer experience, safety, and overall service center performance.

The ideal candidate understands that effective automotive training goes beyond the classroom. They are comfortable in a service center environment, can engage with technicians and shop leadership, and know how to translate automotive repair standards, tools, technology, and processes into practical training that technicians can apply on the job.

Key Responsibilities and Duties

• Develop and lead a company-wide automotive learning and development strategy aligned with service center performance, technician capability, franchise growth, and customer satisfaction.
• Build structured training programs for automotive technicians, service advisors, service center managers, franchise leaders, and field operations teams.
• Develop and maintain technical training covering areas such as vehicle diagnostics, preventive maintenance, automotive systems, repair procedures, tools and equipment, vehicle safety, and repair quality standards.
• Partner with field leadership and service center teams to identify technician skill gaps, training needs, and operational performance opportunities.
• Develop training pathways that support technicians throughout their careers, from entry-level automotive service skills through advanced diagnostic and repair capabilities.
• Establish consistent training and certification standards that promote safe, accurate, and efficient vehicle repairs across the Precision Tune network.
• Lead the rollout and delivery of training programs through hands-on instruction, instructor-led training, virtual learning, coaching, demonstrations, and LMS-based programs.
• Conduct regular field and service center visits to observe technicians, evaluate repair processes, assess training effectiveness, and coach leadership teams.
• Work directly with technicians and service center leaders to reinforce automotive repair standards, diagnostic processes, safety procedures, and best practices.
• Develop training that keeps pace with new vehicle technologies, advanced driver-assistance systems (ADAS), diagnostic equipment, electronic systems, hybrid and EV technologies, tools, and evolving repair practices.
• Ensure training content reflects applicable automotive safety standards, environmental requirements, regulatory requirements, and industry best practices.
• Partner with Operations and Field Leadership to support new equipment, systems, tools, processes, and service offerings through targeted training.
• Establish measurable KPIs to evaluate technician proficiency, training completion, certification, repair quality, productivity, customer satisfaction, safety, and training ROI.
• Use field performance data and feedback to continuously improve technical and leadership training programs.
• Collaborate with executive leadership, Operations, HR, franchisees, and field leadership to align training initiatives with business and automotive service priorities.
• Identify and manage relationships with automotive training providers, technical experts, OEM/aftermarket resources, technology partners, and other training vendors as appropriate.
• Manage training budgets, resources, schedules, and program implementation across the service center network.
• Serve as a visible champion of technical excellence, vehicle safety, continuous learning, and professional development within the automotive service organization.

Knowledge, Skills, and Abilities

• Bachelor's degree in Learning & Development, Education, Human Resources, Business, Automotive Technology, or a related field, or equivalent combination of education and experience.
• 8+ years of experience in learning and development, technical training, automotive service, field operations, or a related environment.
• Strong automotive industry experience is highly preferred, particularly in automotive repair, service centers, dealerships, aftermarket service, fleet maintenance, or automotive technical training.
• Demonstrated understanding of automotive repair, diagnostics, preventive maintenance, shop operations, technician development, and service center performance.
• Experience designing and delivering hands-on automotive technical training for technicians and/or service personnel.
• Experience working in a field-based, multi-location automotive environment.
• Knowledge of current automotive technology, including modern vehicle electrical systems, diagnostics, scan tools, ADAS, hybrid/EV technology, and evolving repair practices.
• Experience developing technician career paths, skill assessments, certifications, or competency-based training programs.
• Proven ability to partner effectively with technicians, service advisors, service center managers, franchisees, field operations, HR, and executive leadership.
• Experience deploying blended learning solutions, including hands-on shop training, instructor-led training, virtual training, and LMS-based learning.
• Strong facilitation, coaching, presentation, and communication skills.
• Ability to translate complex automotive concepts and repair procedures into clear, practical, technician-focused training.
• Data-driven approach to measuring training effectiveness, technician performance, and business impact.
• Strong organizational skills with the ability to manage multiple training initiatives across a geographically dispersed network.
• Tactical, hands-on leadership style with a willingness to spend significant time in service centers working directly with technicians and field teams.
• Commitment to vehicle safety, repair quality, customer satisfaction, and continuous improvement.

Physical Demands / Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Reach with hands and arms.
• Frequent travel, including overnight
• Talk and hear.
• Ability to work under tight time constraints, handle sensitive data and multi-task so that deadlines can be met.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.