Collections Analyst, B2B

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title : Collections Analyst, B2B Location : Davidson, NC (Hybrid) About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview Early in your corporate AR or B2B collections career and ready to step into a role where you’ll have real visibility and make a measurable impact? This is where it happens. Step into our Collections Analyst role and take ownership of a diversified accounts receivable portfolio supporting Ingersoll Rand within our Shared Services team. In this position, you’ll drive results across multiple business units by resolving disputes, strengthening customer relationships, and helping maintain healthy cash flow across both domestic and international accounts. We’re seeking an early‑career AR or Finance professional with proven business‑to‑business (B2B) collections experience, ideally managing 200+ customer accounts representing $25M–$30M in receivables. This opportunity is well suited for someone who has built a strong foundation in corporate AR or B2B collections and is ready to grow in a fast‑moving environment where ownership and initiative matter. The ideal candidate is inquisitive, self‑motivated, and proactive in identifying opportunities to improve processes and outcomes. Using advanced collections tools and strong analytical skills, you’ll investigate issues, resolve payment challenges, and collaborate closely with customers, sales partners, and internal teams to drive timely resolution and performance. If you thrive on problem‑solving, accountability, and seeing the direct impact of your work on the business, this is your opportunity to step forward, take ownership, and grow your career. Responsibilities Use available collection software tools (Getpaid) to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO). Manage domestic and/or international accounts receivable accounts by analyzing, identifying, and reporting problem accounts. Monitor past due customer accounts, contact customers, and resolve issues that may delay timely payment. Identify issues for escalation and request credit holds. Develop and maintain business relationships with customers and sales office personnel. Customer account reconciliation and identifying and tagging disputed items within assigned portfolio. Tracking and ensuring timely clearing of these disputed items is required. Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required. Ensures timely and accurate responses to: customer inquiries, documentation issues, billing errors, payment application errors, disputes, program changes, and new sale requests/opportunities. Requirements Associates Degree in Accounting / Finance / related field 1 year experience working in accounts receivable / collections 1+ years ERP accounting software experience 1+ years experience working within Microsoft Office Suite products 1+ years of demonstrated experience collaborating with internal and external customers Core Competencies Strong numerical aptitude with exceptional attention to detail and accuracy. Highly organized, with the ability to manage multiple priorities and plan work effectively across daily, weekly, and monthly timelines. Strong interpersonal skills with the ability to build effective relationships across sales, commercial offices, manufacturing teams, and customers. Clear, professional written and verbal communication skills. Preferences Bachelor's degree in Accounting or Finance SAP or Oracle experience Hands on experience with Microsoft Dynamics AX (Axapta) Travel and Work Arrangements This role is Hybrid from our Davidson, NC headquarters What We Offer At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology‑driven excellence in mission‑critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. #J-18808-Ljbffr Ingersoll Rand