Customer Service Specialist

Job Description

Job Description

Ski with us in the morning and then interact with our amazing customers through email, phone, and online to help them find the perfect gear! Your primary role will be nurturing everyone's innate passion for climbing and skiing mountains. It's the ultimate form of exercise with a huge reward: skiing!

Located near the mouth of Big Cottonwood Canyon, Skimo Co is 100% focused on backcountry skiing and mountain running. We offer competitive wages, opportunities for advancement, and of course, pro-deals on all the tools of the trade.

Duties:

• Provide superior customer service online, on the phone, and in the store.
• Listen to customers and truly understand their needs and desires.
  
• Prioritize and answer emails ranging from gear questions to warranty issues.
  
• Answer online questions from our customers about specific pieces of gear.
• Check orders for accuracy and compatibility between products.
  
• Problem solve with team members to troubleshoot any issues our customers may have.
  
• Help on the sales floor during busy times.
  
• Operate our Point of Sale system for sales, returns, and warranties.
  
• Answer phones and process customer requests with our POS.
  
• Navigate our website competently to help answer customer questions.
• Attend all brand clinics.
  

Requirements:

• Good knowledge of backcountry ski gear.
• Patience for extensive conversations about gear.
  
• Excellent written and oral communication skills, including grammar and spelling.
  
• Attention to detail and ability to follow through on tasks.
  
• Team player who is willing to assist fellow team members when necessary.