Service Technician 1

Job Description Appliance and Refrigeration Repair Technician Why an You like solving problems – Each repair is different. You enjoy diagnosing problems and figuring out solutions You like fixing things – Getting things working again is a satisfying outcome. You did that! You like helping others – You’re the hero of the home, fixing essential appliances and lifting that weight off the shoulders of grateful homeowners You like to be on the move – You’re on the road and welcomed into customers’ homes every day Job Description Appliance and Refrigeration Repair Technician Why an Appliance Repair Technician career might be right for you: You like solving problems – Each repair is different. You enjoy diagnosing problems and figuring out solutions You like fixing things – Getting things working again is a satisfying outcome. You did that! You like helping others – You’re the hero of the home, fixing essential appliances and lifting that weight off the shoulders of grateful homeowners You like to be on the move – You’re on the road and welcomed into customers’ homes every day Why a career with Sears Home Services is right for you: Great hourly rates – $18 - $30 / hourly base rate, depending on experience, certification and location Benefits – Comprehensive set of medical, dental, and vision benefits with an additional employer-paid health care subsidy for any dependent tier medical plan enrollment under the Transform Health and Welfare Plan. Specifically, each eligible employee may receive up to $4,000 annually towards the cost of your dependent tier health coverage each year, prorated throughout the plan year. 401k match – Opportunity to contribute to 401k plan, with an employer match calculated on your before-tax contributions, 100% on the first 3% of salary More ways to earn –Technicians have the opportunity to earn additional performance bonuses & sales incentives throughout the year. Year-round work – With Sears large scale and wide product range, Sears cross trains techs and keeps them busy year round Expert training – Best in class training program. Tens of thousands of repair techs have been trained by Sears Technical Institute in the past 60 years. Peer mentoring – Onboarding buddy and mentor technicians to help you grow your skills. Career advancement – Many ways to advance and cross-train to keep growing your career. Our average tenure is >12 years! Tools Provided – Sears provides company vehicle, uniforms, specialty tools, mobile phone & industry-leading app that eliminates paperwork and provides technical support. Responsibilities/Skills/Experience Requirements Job responsibilities: Drive to multiple customer’s homes daily to diagnose and repair a variety of home appliances with high levels of quality and efficiency; appliances may include refrigerators, washers, dryers, dishwashers, and microwaves Deliver excellent customer experience that exceeds expectations consistently Provide customers with value-added solutions that help make their home more clean, comfortable & protected Keep company truck well-maintained & organized, and help manage parts efficiently Performs other duties as assigned Requirements High school diploma or general education degree EPA Type I or EPA Universal certification Mechanical knowledge and aptitude, including use of testing & repair tools Experience repairing and diagnosing a variety of home appliances preferred Can follow directions and processes for quality workmanship Can use smartphone, including use for part ordering Successfully pass a background & drug screen Valid driver’s license for the state(s) in which you work Ability to travel up to 100% Ability to work variable and flexible hours, including required overtime Ability to read, understand, and apply written text of a technical nature to answer questions, solve problems, and complete job tasks Excellent communication skills, both verbal and written; Ability to read, write, and speak English Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push, or pull 50 lbs; occasionally lift, carry, push, or pull 100 lbs) Ability to constantly reach outward, handle and finger objects, stand, walk, sit and type using a keyboard Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl Ability to occasionally reach above shoulder Ability to drive automatic transmission vehicle Experience: 1 - 2 Years Experience Travel: Road Warrior (75% or more) Work Location: Detroit, MI 48226, United States Business: Sears Home Services - In Home Job Function: Repair/Installation Employment: Regular, Full-time Compensation: N/A Additional Compensation: N/A EEO/EOE: Equal Opportunity Employer / Disability / Vet. Additional Location: Clinton Township #J-18808-Ljbffr Sears