Account Manager (North America)

Job Title: Account Manager (North America) 

Company: Physitrack

Location and working hours:  New York City (Office-based with occasional remote work).

Reports to: Global Head of Growth (UK-based)

Hours: Full time.

Salary: TBC

About Physitrack

Physitrack is a global digital health company listed on Nasdaq Nordic. We are pioneers in patient engagement technology for physical therapy and a leading provider of employee wellness solutions via our Champion Health platform. Our mission is to empower healthcare professionals and organisations with intelligent, scalable technology that improves lives — globally and sustainably.

The Opportunity 

We’re launching our North American hub in New York City and seeking a Strategic Account Manager to serve as our first dedicated commercial hire in the region. You’ll be at the frontline of our expansion — managing our largest healthcare relationships in the U.S. and Canada, growing ecosystem partnerships, and helping shape the future of Physitrack in North America.

You’ll work directly with our New York-based CEO and collaborate cross-functionally with global teams, including Product, Marketing, and Customer Success. This role is ideal for someone who blends commercial acumen with a strategic mindset, thrives in ambiguity, and is excited to drive Ecosystem-Led Growth through a value-led, multi-solution sales approach .

About You

You’re a natural deal-maker — driven, curious, and energised by uncovering new opportunities. You love the thrill of building relationships that lead to revenue, and you're always on the lookout for ways to grow accounts, upsell solutions, or open doors through partnerships.

You thrive in fast-moving, entrepreneurial environments where you can take ownership and run with it. You’re not afraid to get scrappy — whether it’s picking up the phone, digging into a new lead, or following up tenaciously to close a deal. You know how to navigate complex buyer groups, and you're comfortable managing multiple opportunities at once.

You're commercially sharp and outcome-oriented, with a strong instinct for where value lies. You use tools and data to keep your pipeline focused and efficient, and you’re always looking for ways to work smarter, including leveraging AI to boost productivity. Most of all, you’re motivated by growth — both yours and the business’s — and you want to be part of a team that celebrates progress and impact.

Responsibilities:

• Manage and expand existing strategic relationships with enterprise clients across North America, including hospital systems and national physiotherapy providers.
• Take a farmer-meets-hunter approach — ensuring deep client satisfaction while proactively identifying upsell, expansion, and referral opportunities.
• Drive value-led sales conversations across the group, positioning both Physitrack and Champion Health solutions based on client needs and long-term goals.
• Work closely with EMR platforms and distribution partners, building mutual value through a connected ecosystem strategy.
• Integrate AI-powered tools and workflows to optimise account planning, performance tracking, and reporting (e.g. insights generation, pipeline prioritisation).
• Act as a voice of the customer , working with Product and Engineering teams to influence roadmap priorities based on strategic account feedback.
• Serve as a local brand ambassador, representing Physitrack at key events and exploring opportunities for team growth and regional leadership.

Skills and Experience:

• Proven experience in l arge Account Management , business development, or partnerships — ideally in digital health , healthcare SaaS , or enterprise wellness .
• Strong understanding of the North American healthcare landscape and ecosystem dynamics — including payer, provider, and tech platforms.
• Demonstrated experience in value-led selling across a multi-product portfolio , tailoring solutions to complex client needs across business units.
• Track record managing complex, multi-stakeholder relationships across health systems, insurers, or EMRs.
• Commercially minded with a data-driven approach to managing pipeline, performance, and revenue growth.
• Proactive in using or adopting AI tools to increase efficiency in CRM management, opportunity analysis, and communication workflows.
• A natural collaborator who thrives in cross-functional, high-growth environments.
• Based in New York City or willing to relocate; able to travel occasionally across North America.

How to Apply:

If you are interested and believe your skills and experience make you the ideal candidate for this role, please submit your CV for review. Physitrack PLC is an equal opportunity employer that values diversity. All employment is decided on qualifications, merit, and business need.