TECHNICAL SUPPORT SPECIALIST II

State of New Hampshire Job Posting Department of Military Affairs and Veterans Services State Military Reservation - DoIM Concord, NH

TECHNICAL SUPPORT SPECIALIST II

Position #19365 $25.40/hour - $34.14/hour 37.5-Hour Basic Work Week See total compensation information at the bottom of announcement. The State of New Hampshire, Department of Military Affairs and Veterans Services has a full-time vacancy for Technical Support Specialist II. Summary: Performs analysis and evaluations of various operating systems and related procedures; resolves & troubleshoots various computer system problems; provides timely customer services to various customers within the New Hampshire National Guard (NHNG) and the Department of Military Affairs and Veterans Services (DMAVS).

YOUR EXPERIENCE COUNTS:

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: Equivalent combination of 5 years of education and experience after completion of high school. Education and experience must be in computer science, cyber security, mathematics, or related field. License/Certification: Valid driver’s license Other Requirements: Must be able to satisfactorily undergo a State Police records check. Must be available and able to work during mandatory periods due to emergency situations Must be able to travel out-of-state to attend necessary training as required. Trainee Option: Not Applicable

PREFERRED QUALIFICATIONS:

Experience in customer service and providing courteous and expedient responses. Preference will be given to candidates who possess an honorable discharge from the National Guard or other branches of the Armed Forces and have experience with DOD Information Management systems and DOD Support/Help Desk and computer applications.

AFTER-HIRE REQUIREMENTS:

Must obtain a CompTia Security+ certification within 6 months after hire as a condition of employment. Must pass a National Agency Check (NAC) to obtain a Common Access Card (CAC) used in the performance of assigned work duties within 12 months of hire and be eligible for renewal as a condition of employment.

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: No Criteria: None Broad Group Level Advancement Available: No Criteria: None

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title. When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position. Responsibilities:

DETAILED TASKS (AGENCY/POSITION-SPECIFIC):

Troubleshoots various computer operating systems and program issues, investigates hardware and software problems to locate and correct malfunctions. Provides services to develop, implement, and coordinate communications infrastructure. Works in concert with the Department of Information Technology and the Department of Defense to bridge operating and communications systems between the State and Federal Governments. Provides Help Desk Support to various members of the organization to include DMAVS employees and members of the NHNG. Provides initial set-up and installation of computer hardware and software to include desktop, laptop or hand-held communications devices. Communicates with users to evaluate system performance, makes recommendations for alternative hardware, and requisitions needed hardware and software. Coordinates the installation of computer hardware and software and conducts tests to ensure system is operating properly. Analyzes and evaluates current computer training, prepares, schedules, and conducts updated training on a variety of software packages. Develops & distributes various user directives and manuals. Conducts user training on new systems and programs. Compiles statistical data on system performance for use in administrative plans and policy decision-making. Assists with the development of strategic communications plans for the NHNG and DMAVS. Develops and monitors security procedures to prevent unauthorized access to system. Provides assistance and coordination for a communications disaster recovery plan for DMAVS. Contacts various vendors to arrange for service calls to correct problems with various IT equipment. Travels to various DMAVS locations throughout the state to repair communications equipment or install new hardware. Attends various DMAVS or statewide agency meetings or training as needed and participates as required by providing reports and/or input as requested. For further information please contact Cheri Fitzgerald, Human Resources: View email address on click.appcast.io or View phone number on click.appcast.io.

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including: HMO or POS Medical and Prescription Drug Benefits: The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated. See this link for details on State-paid health benefits: Value of State's share of Employee's Retirement: 12.87% of pay Other Benefits: Dental Plan at minimal cost for employees and their families ($500-$1800 value) Flexible Spending healthcare and childcare reimbursement accounts State defined benefit retirement plan and Deferred Compensation 457(b) plan Work/life balance flexible schedules, paid holidays and generous leave plan $50,000 state-paid life insurance plus additional low-cost group life insurance Incentive-based Wellness Program (ability to earn up to $500) Total Compensation Statement Worksheet: Want the specifics? Explore the Benefits of State Employment on our website: EOE TDD Access: Relay NH View phone number on click.appcast.io #J-18808-Ljbffr State of New Hampshire