Customer Success Technical Specialist

Customer Success Technical Specialist

Skyward is currently seeking Customer Success Technical Specialists to join our team. This is not a typical customer service/call center role. In this role, you will work in a fast-paced environment one-on-one with customers while collaborating with your team to provide training and solutions for our customers.

What you will do:

• Serve as the front line in our mission to provide the best possible experience for our customers.
• Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers.
• Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
• Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality.
• Design and formulate appropriate solutions, direct system set-up, and recommend procedures.

What it takes:

• Must be able to travel independently for business purposes. Travel requirements are 25% resulting in:
  • Average of 40 travel days per calendar year. Actual travel could be more/less to meet company objectives.
  • The individual will be required to travel and is an essential function of the job. The employee must be able to drive up to six hours while traveling to and from customer's sites. Overnight stays may be required.
• Must have a strong work ethic.
• Ability to work both in team and solo environments.
• Dependable with strong organizational skills.
• Proficient in Microsoft Office
• A two or four-year degree or a combination of education and experience that provides equivalent knowledge, skill, and abilities will be considered.

Skyward's Benefits:

• Paid time off
• 8.5 paid holidays
• 401(k) retirement plan with company match
• Health, dental, and vision coverage
• Company sponsored basic life/AD&D, short-term, and long-term disability
• Employee Assistance Program
• A robust wellness program