IT Support Engineer
E-Solutions
IT Support Engineer
Location: Ambler, PA Duration: 6 Months (with potential for extension)
Seeking a dedicated and hands-on IT Support Engineer to provide onsite technical support at client site (Ambler, PA). This individual will play a key role in supporting day-to-day IT operations, including laptop provisioning, inventory management, and Level 1 support. The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment.
Key Responsibilities:
- Laptop Imaging & Provisioning: Prepare and configure laptops for new hires and replacements using standard imaging tools and processes.
- Inventory Management: Maintain accurate records of laptop and IT equipment inventory.
- Shipping & Receiving: Handle logistics for incoming and outgoing IT equipment, ensuring timely delivery and receipt.
- Level 1 IT Support: Provide onsite technical assistance for hardware, software, and connectivity issues.
- Collaboration: Work closely with the Service Desk and IT onboarding/offboarding teams to ensure smooth operations.
Qualifications:
- Experience: Minimum 4 years of hands-on IT support or helpdesk experience.
- Familiarity with laptop imaging tools and asset management systems.
- Strong organizational skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to lift and move IT equipment as needed.
- Must be available to work onsite 5 days per week.
Preferred Skills:
- Knowledge of ITIL practices is a plus.
- Prior experience in onboarding/offboarding IT processes.
Vacancy posted 2 days ago
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