Bakery Assistant Department Manager

Bakery Assistant Department ManagerAt Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.The Role and Why It's ImportantAt Hy-Vee, our bakery department is built on freshness, quality, and the kind of product that keeps customers coming back, and the Bakery Assistant Department Manager helps make sure that standards are met every single day. In this role, you'll partner with the Bakery Department Manager to oversee daily production, lead and develop the team, and ensure the cases are always stocked with the best product possible. From assigning tasks and reviewing production schedules to training new employees and stepping in to lead when needed, your contributions have a real impact on both the team and the customer. If you are an experienced bakery professional with strong leadership skills and a drive for results, we'd love to have you on board.What You'll DoNo two shifts are exactly the same, but here's what you can expect:Deliver outstanding customer service by greeting every customer warmly, assisting with their needs, and handling and resolving customer concerns promptly and professionallyCheck orders for the day, set up a timeline and production schedule, and assign tasks to bakers and department employees upon arrivalReview the daily production list with the team, organize production flow, and create a second schedule for additional product needs as requiredReview product for freshness and pull by stale date; ensure display case product is rotated and replenished throughout the dayReview day of week for gross potential and plan ahead for upcoming sales weeks, events, and production needsCreate the closing list for the evening crew and assign duties to part-time staff as neededEnsure department standards are consistently met across production, cleanliness, and customer serviceTrain new employees and support the ongoing development of the bakery teamInstruct, assign, and review the work of others; coordinate activities and allocate personnel as neededAssume management responsibilities and order product and supplies in the absence of the Department ManagerFill in for absent employees during the production day as neededPractice proper sanitation procedures and keep the work area clean, neat, and safe at all timesAnswer the phone promptly and provide friendly, helpful service to customers who call, including taking product ordersFollow Hy-Vee's dress code, hygiene standards, and all department and company guidelinesPitch in with other tasks or special projects as they come upYour SkillsTo be successful in this role, you'll need to be able to:Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experienceLead, train, and support a bakery team in a fast-paced production environmentSolve practical problems and make sound decisions with a variety of variables and limited standardizationApply math skills including fractions, decimals, and percentages in day-to-day tasksStay organized and manage multiple production schedules and priorities simultaneouslyCommunicate clearly with customers, team members, and vendors and provide basic direction and guidanceHandle confidential information including ads, gross profit percentages, wages, sales, pricing, and employee information with discretionReporting RelationshipsAccountable and Reports to: District Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, Health Wellness Home; Bakery Department ManagerDirect Reports: Bakers, Cake Designers, Fryers, Clerks, Bakery WrappersEducation and ExperienceHigh school diploma or equivalent experienceOver one year up to three years of similar or related experience preferredPhysical RequirementsAbility to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistanceContinuously stand and walk on hard surfaces for extended periodsWhere applicable to the role: ability to operate pallet jacks, forklifts, or similar material-handling equipment (required operator certification must be completed prior to independent use)Work in cooler or freezer environments for extended periodsWhere applicable to the role: ability to safely use sharp knives and blades to cut, trim, or grind productWhere applicable to the role, and in accordance with applicable age and legal requirements: operate a cardboard baler or compactorWhere applicable to the role: perform repetitive motions associated with dough mixing, scaling, and proofingAbility to unload, lift, stock, and rotate incoming truck freight and merchandiseWorking EnvironmentThis is a fast-moving role with significant pressure to meet production deadlines throughout your shift. You'll work in the bakery department and can expect daily exposure to noise, temperature extremes, dampness, vibrations, equipment movement hazards, and cleaning chemicals and solvents, as well as weekly exposure to dirt and occasional exposure to electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience.