Member Solutions Specialist

Job Description

Job Description

People Person? Natural Connector? Let’s Turn That Into a Career.

Full-Time W-2 | Base Salary + Uncapped Commission | Paid Training & Licensing | Full Benefits

Some people are great at starting conversations. Others know how to make people feel heard, solve problems, and turn a simple interaction into a lasting relationship.

At FESA, those skills can become a career.

We’re looking for outgoing, motivated professionals who enjoy working with people and are motivated to build a bright career with us. As a Member Solutions Specialist , you’ll combine relationship-building, customer service, and sales to help our members navigate employee benefits, retirement, and financial solutions.

You won’t just answer questions and move on to the next call. You’ll get to know our members, understand what matters to them, identify opportunities to help, and build relationships that make a difference.

And the best part? You don’t need an insurance license or industry experience to get started. We’ll invest in your training and pay for your licensing.

This Is Where People Skills Meet Opportunity.

At FESA, we believe great service creates great relationships — and great relationships create opportunities for everyone.

Here’s what makes this role different:

• Real Conversations. Real Relationships. Work with FESA members who have an established connection with our organization, helping them navigate their benefits and financial needs.
• More Than Customer Service. Go beyond answering questions. Learn to recognize needs, recommend relevant solutions, and create value through consultative sales.
• A Mix of Inbound & Outbound Engagement. Respond to member inquiries, follow up on important conversations, and proactively reconnect with members to explore how you can help.
• Your Personality Is an Asset. If you’re naturally outgoing, enjoy talking to people, and know how to build rapport, you already have skills you can put to work.
• A Career You Can Build On. Develop professional sales skills, learn the financial services industry, and grow with a team that invests in your development.

A Career That Rewards Your Effort.

We want you to have the training, tools, and support to build something meaningful — professionally and financially.

Your opportunity at FESA includes:

• Base salary + uncapped commission and performance bonuses
• 50,000–70,000+ first-year earning potential for many team members, depending on performance
• Full-time W-2 employment
• Company-paid insurance licensing and comprehensive training
• Medical, dental, and vision insurance
• Paid time off
• Company-sponsored incentive trips and recognition programs
• Ongoing coaching, professional development, and advancement opportunities

Your growth starts with learning the business, mastering your conversations, and consistently delivering an excellent member experience.

What Your Day Looks Like

No two member conversations are exactly alike. Your job is to bring energy, curiosity, and a service-first mindset to each one.

• Connect: Speak with members through inbound calls and proactive outbound outreach.
• Listen: Ask thoughtful questions to understand their benefits, retirement goals, and financial protection needs.
• Educate: Help members understand available options and how different solutions may fit their circumstances.
• Recommend: Use a consultative approach to identify relevant solutions and guide members through their options.
• Follow Through: Provide responsive service, maintain relationships, and make sure members receive the support they need.
• Grow: Work toward individual and team goals while continually strengthening your communication, service, and sales skills.

You Might Be Our Kind of Person If...

You’re the person who can strike up a conversation with just about anyone. You enjoy solving problems, making connections, and finding ways to help. You like having goals to work toward, and you want your effort to translate into professional growth and earning potential.

You don't need to have everything figured out. We’re interested in people who bring the right attitude and are ready to learn.

You’ll fit right in if you:

• Have an outgoing, engaging personality and enjoy talking with people.
• Can balance a friendly approach with professionalism and accountability.
• Take pride in creating a positive customer or client experience.
• Are comfortable picking up the phone, following up, and initiating conversations.
• Enjoy the challenge of turning questions and needs into helpful solutions.
• Are coachable, dependable, and motivated to improve.
• Want more responsibility, more opportunity, and a career path with room to grow.

Your background might be in hospitality, retail, banking, call centers, customer service, appointment setting, or sales. What matters most is your ability to connect with people and your willingness to develop your skills.

No insurance experience? No problem. We’ll help you learn the industry.

Meet FESA: A Career Built Around Service.

For nearly 20 years, the Federal Employee Service Association (FESA) has served federal employees nationwide, helping members navigate retirement, benefits, and financial protection.

Our culture is built on a simple idea: have a heart for service and a drive for greatness.

We believe in doing what you say you’ll do, taking ownership of your results, supporting your team, and treating every member with care and professionalism. We invest in people who want to grow — not just in their current role, but throughout their careers.

If you’re ready to put your people skills to work, learn a valuable industry, and build a career that combines service, relationships, and sales, we’d love to meet you.

Bring your personality. We’ll help you build the career.

Apply today to become a Member Solutions Specialist at FESA.

For nearly twenty years, FESA has helped federal employees make informed decisions about their retirement and financial future. Our advisors combine education, service, and industry expertise to deliver meaningful solutions that create lasting impact for clients across the country.

Company Description

For nearly twenty years, FESA has helped federal employees make informed decisions about their retirement and financial future. Our advisors combine education, service, and industry expertise to deliver meaningful solutions that create lasting impact for clients across the country.