Office Manager

Job Description

Job Description

About Crystal Water Plumbing

Crystal Water Plumbing is a customer-focused plumbing company recognized for quality workmanship, transparent pricing, and prompt, reliable service. We serve residential and commercial customers with a full range of plumbing and gas fitting solutions.

Position Overview

The Office Manager & Service Dispatcher is a key leadership and support role responsible for overseeing daily office operations, managing customer communications, and dispatching service calls. This position acts as the first point of contact for clients, coordinates the service team’s schedule, and ensures smooth, efficient operations within the office and field.

Key Responsibilities

• Answer incoming phone calls, respond to emails, and handle online inquiries with professionalism and courtesy.
• Schedule and dispatch service calls, ensuring optimal routing and efficient use of technician time.
• Maintain the service calendar, track job progress, and update customers on appointment statuses.
• Oversee general office administration, including filing, recordkeeping, supply management, and basic bookkeeping.
• Support the owner and field teams with job documentation, permit requests, and contract preparation as needed.
• Assist with onboarding and training new office staff.
• Monitor customer satisfaction, follow up on completed jobs, and address any concerns or complaints promptly.
• Use Field Pulse and other company software to manage scheduling, invoicing, and communication.
• Help implement and maintain Standard Operating Procedures (SOPs) for office and dispatch functions.
• Contribute to a positive, organized, and customer-oriented office culture.

Qualifications

• 2+ years of office management, administrative, or dispatch experience (home service industry preferred).
• Strong communication and interpersonal skills.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Comfortable with scheduling, dispatch, and CRM/job management software (Field Pulse experience a plus).
• Proficient with Google Workspace (Gmail, Calendar, Drive) and standard office technology.
• Professional phone etiquette and customer service mindset.
• Ability to problem-solve and adapt quickly to changing priorities.
• Reliable, punctual, and committed to team success.

Compensation & Benefits

• Competitive salary, commensurate with experience.
• Paid vacation and sick leave.
• 401k, training, and opportunities for advancement.
• Supportive team environment.

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