Customer Service Rep (03299) - 886 DeKalb Ave

Customer Service Rep

Brooklyn, New York, DRS FOOD INC.

Our Customer Service Representatives (CSRs) are the first contact with our customers - so we value their commitment to exceptional customer service, enthusiastic attitude and the ability to assist our customers through the ordering process. Get Paid to Talk! In addition to providing exceptional customer service to our customers through order taking, our CSRs gain valuable experience through assisting with in-store duties and learning the pizza delivery business. Our CSR's will Earn an hourly base pay of $17.00! Great Hours! Our CSRs work mostly on the weekends and in the evenings. It is a great after school job, second job, summer job or part-time job for anyone who is looking to work part-time hours. Schedules are flexible so we will always try to work with you. Opportunities! In our CSR position, you will have an excellent opportunity to learn the in-store side of the business and eventually move into management. Domino's Pizza is committed to promoting from within - most of our General Managers started as drivers and many started as CSRs. It is a stepping stone to advancement into our Management Development Program. To apply for a Customer Service position at Domino's Pizza, you must be at least 18 years of age and have excellent communication skills. Some computer experience is helpful. In addition, we are looking for applicants to work in a fast-paced team environment

Physical Requirements

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Qualifications

Valid U.S employment authorization that allows you to work in the United States of America.

Friendly

Works well with others.

Works well under stress of high paced environment.

Ability to multitask.

Able to respond to customer concerns.

Must be able to follow Team Sharma Domino's Policies.

Must be able to work together as a team.

Must understand all store calls must be answered after the first ring

Additional Information

All your information will be kept confidential according to EEO guidelines.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.