Office Administrator

Office Administrator Turf Doc Landscaping Randallstown, MD About Us Turf Doc Landscaping is one of the fastest-growing landscaping and property maintenance companies in the Baltimore region. We serve over 1,000 residential and commercial customers and are committed to delivering exceptional service, strong communication, and reliable operations. Position Summary The Office Administrator serves as the first point of contact for customers and supports daily office operations. This position answers phones, manages emails, assists with scheduling, processes invoices, supports payroll administration, and helps sales and operations teams stay organized. This role is critical to creating an outstanding customer experience and ensuring efficient office operations. Responsibilities Customer Service & Communication Answer incoming phone calls and direct inquiries Respond to customer emails and website inquiries Assist customers with scheduling and service questions Follow up with customers regarding estimates and outstanding requests Maintain a professional and friendly customer experience Administrative Support Create and send invoices Process customer payments Assist with collections and accounts receivable follow-up Maintain customer records in Housecall Pro and other systems Organize digital files and company records Sales Support Follow up on estimates and proposals Schedule appointments for estimators and managers Track leads and customer opportunities Support customer retention and referral programs Payroll & HR Support Review employee timesheets for accuracy Assist with payroll processing Maintain employee files and onboarding paperwork Support recruiting and hiring activities as needed Office Operations Order office supplies Coordinate vendor and subcontractor paperwork Assist management with reports and special projects Support daily office efficiency and organization Qualifications 2+ years of administrative, office, customer service, or related experience Strong phone and email communication skills Excellent organizational and time management skills Comfortable using Microsoft Office and Google Workspace Ability to learn Housecall Pro, LMN, and other business software Detail-oriented and dependable Bilingual English/Spanish is a plus Preferred Traits Positive attitude Self-starter who can work independently Strong problem-solving skills Professional appearance and communication Ability to multitask in a fast-paced environment Team player with a customer-first mindset Compensation & Benefits $22–25 per hour based on experience Opportunities for advancement Ongoing training and professional development Schedule Monday–Friday Full-Time In Office (Randallstown, MD) #J-18808-Ljbffr Turf Doc Landscaping