SHIFT LEAD

Job Description

Job Description

Are you looking for a great place to grow your leadership skills and build a career in hospitality? At ACGBBQ, LLC., a licensed franchisee of Sonny’s BBQ, we believe our people are the key ingredient to our success!

Starting with competitive pay:

Benefits for team members are :

• Family-Friendly Hours
• Competitive Pay
• Eat Free when working
• Paid Time Off after one year
• Christmas and Thanksgiving Off
• Team Member of Quarter Awards Program
• Incentive Opportunities
• Medical, Dental, and Vision Coverage
• Additional Supplemental Benefits

(Employees in non-exempt positions must complete the applicable waiting period prior to benefits enrollment.)

General Purpose

The Shift Manager is responsible for leading shifts, supporting daily operations, and ensuring exceptional guest service. This role works alongside the management team to coach and develop hourly team members while maintaining high standards of hospitality, food safety, and operational excellence.

The ideal candidate has restaurant experience and is passionate about developing others, creating memorable guest experiences, and leading by example.

Essential Duties

• Lead shifts by setting the tone for hospitality, teamwork, and execution.
• Support training, and development of hourly team members.
• Provide real-time coaching and feedback to ensure team members meet company standards.
• Ensure every guest receives exceptional service and a memorable experience.
• Address guest concerns promptly and professionally.
• Assist with cash handling procedures and ensure compliance with company policies.
• Maintain food safety standards and ensure proper sanitation procedures are followed.
• Monitor product levels and communicate product needs to management.
• Respond to immediate store needs and troubleshoot operational challenges.
• Reinforce company policies, procedures, and programs to keep Sonny’s a great place to work.
• Serve as the go-to support for team members during the shift.
• Communicate shift performance and opportunities to the General Manager or Assistant Manager.
• Perform other duties as assigned.

Qualifications

• Previous experience in a restaurant environment; leadership experience preferred.
• Strong understanding of hospitality and guest service principles.
• Knowledge of food safety standards and cash handling procedures.
• Strong communication skills with the ability to motivate and coach others.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Attend and successfully complete any required training or certification programs.

Required Skills and Experience

• Ability to speak and read English and interpret safety rules and procedure manuals.
• Strong interpersonal and leadership skills.
• Solid time management and organizational skills.
• Basic math and computer skills.
• Ability to complete checklists and routine documentation accurately.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• Must be able to lift up to 50 pounds.
• Stand for prolonged periods and work in a fast-paced environment.
• Frequently bend, stoop, kneel, reach, push, and pull.
• Work near moving mechanical parts and around cleaning chemicals.
• Exposure to temperatures between 0&degree;F and 100&degree;F.
• May inhale smoke from a wood-burning cooker.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a detailed list of all responsibilities.