Aftermarket Quote Specialist

SummaryThe Aftermarket Quote Specialist works in a fast-paced environment and must be able to successfully manage multiple quoting and customer service inquiries simultaneously, while using creative problem solving to bring requests to resolution as quickly as possible. The ideal candidate will be self-motivated, customer-centric, detail-oriented, and the desire to approach situations with a strategic mindset. The AQS is responsible for managing their territory and providing their customers with outstanding service. The ideal candidate will have a strong background in inside sales, operations, excellent communication skills, and the ability to work in a fast-paced, deadline-driven environment. This hands-on position is perfect for someone who wants to develop this role by taking ownership, supporting, and driving revenue.Principle Duties and ResponsibilitiesReview requests for quotes (RFQs) and develop accurate quotations for customers, ensuring that all information is complete and meets company standardsQuote follow-up to support order placement and development of accurate forecastsManage daily business for customers including but not limited to:Respond to customer inquiries for updates on order fulfillment Provide updates on order delivery changesAcknowledging and resolving customer complaintsConduct regular business review meetings with assigned accountsProvide exceptional customer service and respond promptly to customer inquiries and concernsBuild and maintain relationships with customers, suppliers, and internal stakeholders Review purchase orders and ensure pricing, quality certificates, and compliance requirements are consistent with quotesSupport and/or manage the RMA (Return Materials Authorization) Process (customer repair and returns)Ability to prioritize tasks and self-manage daily workloadQualifications & Education RequirementsAssociate’s degree in business administration, management, technical degree, or equivalent experienceThree years of inside sales and/or supporting customer account growth experience required, and preferably within the manufacturing industryHigh degree of written and verbal communication, ability to handle multiple assignments simultaneouslyService minded and proactive day-to-day with the ability to work independently, and support both internal and external customers and teamsExcellent problem-solving and analytical skills, with the ability to identify and address client needs effectivelyPossess strong analytical skills to analyze the impact of decisions before execution; must be detailed oriented and thorough in work habits with an ability to multi-task.Self-motivated and results oriented. Takes initiative to expand knowledge for position utilizing all available sources.Results-driven professional, skilled in analytical problem-solving and strategic decision-makingAbility to understand and execute on complex processes Collaborate with internal departments to facilitate customer need fulfillmentMust be customer focused, pro-active and driven to succeedPrevious experience using CRM and ERP systems requiredStrong MS Office skills including Word, Excel, and Outlook; advanced Excel preferredExcellent technical aptitude, analytical and detail desiredBasic understanding of diesel engines preferredTravel up to 10%, domestic (service centers and customer sites)This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.JobFunctionProgram MgmtPayTypeSalaryEducationLevelHigh SchoolTravelRequiredtrueTravelPercentage10