Supervisor Ramp - DCA

Department: Ground Operations Pay of $36.00 to $37.50 per hour, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan, with a dollar‑for‑dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings 3% Short Term Incentive (STI) bonus paid on the base salary in alignment with company performance Potential for annual profit‑sharing contribution in the Southwest Retirement Savings Plan when the Southwest profits Competitive health insurance for you and your eligible dependents Health plan coverage options begin from the first day of employment. You’ll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Explore more benefits: Eligibility For external applicants only: 1) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Maryland, District of Columbia, or Virginia. 2) Southwest Airlines will not consider your interest if you have been interviewed by phone, virtually, and/or in person and not selected for the Supervisor Ramp position at DCA within the last 12 months. U.S. citizenship or current authorization to work in the U.S. required; no future work‑authorization sponsorship available. Shift Schedule Assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. Want to lead a Team that keeps planes moving safely and on time? Ramp Supervisors at Southwest Airlines manage Ramp Agents and ensure aircraft arrive and depart on schedule. They guide the Team, check that safety rules are followed, and keep equipment ready for use. Supervisors also handle scheduling, training, and daily reports. They work with other Airport Operations Teams to solve problems and share updates. This role is great for someone who enjoys leading people and helping Southwest deliver safe, efficient, and on‑time service every day. Model the Southwest Way Guide and lead team members using Southwest talent‑management practices to coach, develop, and engage employees. Adhere to company values and competencies to foster a culture of inclusion, recognition, and safety. Invest in leadership and self‑growth through continuous learning and development. Responsibilities Actively coordinate with all Departments to maintain the station’s on‑time performance, employee morale, and customer satisfaction. Monitor and guide ground support performance to ensure requirements are met. Ensure all equipment including GSE is maintained and available for operation. Oversee day‑to‑day airport operations to maintain a safe, secure, and legally compliant service‑conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance. Maintain a safe working environment and implement programs to reduce accidents and injuries. Coordinate with all Departments to maintain station on‑time performance; report status updates to leaders and employees consistently. Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable. Review and ensure accurate delay coding. Work with staff planning to build bids that align with the department’s hourly goals. Perform administrative duties daily: build shift bids, close bids, assign daily work, handle payroll and attendance reports, monitor staffing and ensure overtime is used properly. Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes. Perform other job duties as directed by Employee’s Leaders. Knowledge, Skills, and Abilities Knowledge of business and management principles, strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. Knowledge of applicable Collective Bargaining Agreements and their application. Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including relative costs and benefits. Knowledge of principles and processes for providing customer and personal services, meeting quality standards for services, and evaluating customer satisfaction. Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Skilled in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Skilled in understanding implications of new information for current and future problem‑solving and decision‑making. Ability to listen, understand, and communicate ideas in writing and speaking. Ability to recognize and address performance and safety concerns promptly. Education N/A Experience Fully functioning, broad knowledge of Airline Operations. Licensing / Certification Must obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements. Must possess a current valid driver’s license issued in the United States. Must obtain GSC qualification and comply with the DOT drug and alcohol testing program. May be required to obtain a Customs Seal and meet all requirements to work on international flights. Physical Abilities Perform work duties from a limited‑space workstation/desk/office area for extended periods. Communicate and interact in English to meet job demands. Perform duties with potential exposure to excessive noise, vibrations, and/or sensory conditions. Perform duties in outdoor and inclement weather conditions. Use a computer and other office productivity tools with sufficient speed and accuracy. Lift and move items of 70 pounds and/or more regularly, and repetitively lift 40‑50 pounds on raised surfaces. Climb, bend, kneel, crawl, and stoop frequently and for extended periods. Other Qualifications Maintain a well‑groomed appearance per company standards. Be a U.S. citizen or have authorization to work in the United States. Be at least 18 years of age. Comply with company attendance standards. Southwest Airlines is an Equal Opportunity Employer. Please print or save this job description because it will not be available after you apply. *Pay amount does not guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. ***Profit‑sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. #J-18808-Ljbffr