Telecommunicator

Telecommunications Dispatcher

To perform responsible technical telecommunications work in receiving and processing emergency and non-emergency calls for police, fire and EMS. This is a night shift position.

Receives incoming calls from the public; evaluates and classifies requests for service and makes decisions on which public agency provides the required assistance to the situation; prioritizes the call according to severity.

Receives after-hours calls for utilities, street maintenance, and traffic signal malfunctions, and all other city offices and ensures notification and response by the appropriate department.

Dispatches officials to emergencies; communicates with police or fire and EMS officers during situations; sends additional units to situation based on requests or updated information.

Monitors surveillance camera system at station and around city to ensure security of buildings, safety of personnel and safety of citizens around airplane displays.

Knowledge, skills, and abilities include knowledge of the operation and use of computer aided dispatching equipment, ability to manage multiple situations at once under stressful conditions, and ability to follow oral and written instructions.

Education and experience include graduation from high school or GED equivalency and some prior experience in a dispatch function or extensive public contact role.

Special requirements include NC DCI Certification within six (6) months of employment, modules 1, 2, 3, APCO PST 1 Certification, and a valid North Carolina Driver's License.

The City of Havelock provides excellent compensation and benefits for its employees, including paid holidays, health and dental insurance, workers' compensation insurance, life insurance/short term disability, additional insurance options, local government retirement plan, 401(k) supplemental retirement plan, civil leave, sick leave, annual leave, military leave, funeral leave, and flexible spending account.