IPB Digital Concierge Specialist
Testing Site - JPMC
The Digital Concierge Specialist is the primary point of contact for all online related needs of our Private Banking clients, advisors, and client service specialists. He/she is responsible for assisting high/ultra-high net worth clients with all aspects of the online experience and for the development and delivery of digital training to advisors and client service specialists. The Digital Concierge Specialist works in a team-oriented environment with advisors, client service associates, various product partners and operations teams to deliver a seamless and integrated approach to the Private Banking client online experience. The Digital Concierge Specialist is passionate, motivated, service-oriented individual, with strong interpersonal, verbal, and written communication skills. Strong online, systems, communication and presentation skills are essential. Online Support/Team Responsibilities: Ability to fluently communicate (written and verbally) In Chinese/Mandarin Lead and participate in client outreach to drive client adoption of digital tools. Assist clients having issues logging in or navigating on the website/mobile app/tablet on calls/Zoom. Resolve client inquiries and problems through effective interaction with clients, advisors, product partners, operations, and other staff in a timely and professional manner. Provide detailed demo of the system and benefits of using the digital tool set to both internal and external clients, sometimes in a forum in front of an audience. Handle internal stakeholders/client enquiries via email, zoom or any other Digital Concierge channel. Provide support as a Digital Concierge Specialistandwork closely with the LatAm & GFG Management team. Handle operational, technology, administrative tickets related to our JPMorgan Private Banking and Digital Products Manage projects related to Private Banking's website constant enhancements, reviewing business requirements and technical specifications, and performing User Acceptance Tests. #J-18808-Ljbffr
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Four Seasons Hotels Limited
Newark, DE1 day ago $23.11 per hour
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Newark, DE5 days ago- The Testing Site - JPMC is seeking a Digital Concierge Specialist to be the primary contact for online needs of Private Banking clients and advisors, delivering digital training and supporting the online experience. Collaborate with advisors, product partners and operations...Suggested
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Four Seasons Hotels Limited
Newark, DE2 days ago $23.25 per hour
...north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like....Hourly payFull timeLocal areaShift workAfternoon shiftEarly shiftFour Seasons Hotels Limited
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$16 - $17 per hour
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Resource Solutions
Wilmington, DE4 days ago $71.41k - $117.74k
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University of Delaware
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$60k - $85k
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Epicescapesadventure
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