Remote Group Reservations Coordinator

Group Reservation Coordinator

The Group Reservation Coordinator's primary responsibility is to capture as many group reservations as possible by utilizing selling techniques effectively and reaching out to past guests. The ideal candidate would be courteous, self-motivated, and detail-oriented. This position can be remote however, YOU MUST LIVE WITHIN COMMUTING DISTANCE due to regular training.

Essential Duties and Responsibilities

1. Receiving, communicating, coordinating, and confirming group reservations for the Resort.
2. Monitor all group room blocks on a weekly basis to insure timely release per contracted release date.
3. Review all input, changes, billing requirements, and VIP's comp allotment with client.
4. Review challenges with group supervisor, client, group sales manager, and conference services.
5. Coordinate high level information and reservations that may be time sensitive and must be accurately handled.
6. Communicate both in written and verbal format with all levels of callers including corporate and leisure group leaders.
7. Prepare professional and accurate reports such as pick up status, resumes and the like to be distributed to internal and external clients.
8. Make a connection and provide the guest with quality services and experiences and respond to all guests requests promptly to ensure a positive guest stay.
9. Attend pre-conference meetings on property and take appropriate notes.
10. Must feel comfortable speaking in pre-conference meetings.
11. Must feel comfortable speaking in weekly resume and pickup calls.
12. Other duties as assigned.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the resort:

• Perform special projects and other responsibilities as assigned.
• Professionally represent the hotel in community and industry organizations and events.
• Participate as a team player with all departments.
• Provide constructive feedback to all departments.
• Be a leader and a role model to all employees.
• Any and all duties and responsibilities as assigned to you by Ownership or Senior Vice President and General Manager.

Education/Experience

• One year certificate from college or technical school; or 12 months related experience and/or training; or equivalent combination of education and experience.
• At least one year of high-volume call center experience in a metric-driven environment is required. Previous experience with TRACK Pulse and/ or Springer-Miller Systems (SMS) preferred.

Basic Required Skills

• Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
• Must possess basic computational ability. Must possess basic computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
• Must have flexible availability to work including weekends.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift items weighing in excess of 50 lbs. occasionally.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, photocopiers, dolly and other office equipment as needed.

EOE M/D/F/V