Supervisory Medical Support Assistant

Medical Support Assistant

The Supervisory MSA works collaboratively in an interdisciplinary coordinated care delivery model with Primary Care Clinics and also Specialty Clinics and performs all duties assigned for the proper and timely treatment of patients, assuring appointment schedules are maintained by MSA staff for multiple Specialty Clinics. Duties include but are not limited to:

• assigning and evaluating the work of subordinate staff
• resolving complex problems to ensure patient services are met
• evaluating new products, equipment, and systems in order to make recommendations for improved operations
• extracting and analyzing data in order to provide reports in support of performance measures to senior management
• identifying educational or training needs of staff
• making final decisions on selections for vacancies
• evaluating performance, and taking disciplinary action when necessary

Work Schedule: Monday - Friday; 8:00 am - 4:30 pm, occasional weekends and holidays

Total Rewards of a Allied Health Professional

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Travel: To all CBOCs monthly and as needed

Telework: Not Available

Virtual: This is not a virtual position.

Permanent Change of Station (PCS): Not Authorized

All required documentation must be uploaded before the announcement closes, to support eligibility. Failure to submit documentation will constitute the application being categorized as incomplete and therefore ineligible for referral. Experience must be clearly indicated in your resume.