Medical Front Desk & Records Coordinator

Job Description

Job Description

Medical Front Desk & Records Coordinator

Orthobiologics Associates | Spring Hill, FL

Job Type: Full-Time | In-Person

About Us

Orthobiologics Associates is a growing healthcare organization specializing in innovative, non-surgical treatments for joint and spine conditions, including regenerative medicine and advanced pain management solutions. We are committed to providing exceptional patient care while helping individuals improve their quality of life.

We are seeking a dependable, organized, and personable Medical Front Desk & Records Coordinator to join our Spring Hill, FL team.

Position Overview

This position is ideal for a detail-oriented professional who enjoys working with patients and supporting the administrative operations of a busy medical practice. The ideal candidate will be comfortable managing front desk responsibilities, coordinating medical records, and accurately entering insurance and billing information.

Key Responsibilities

Front Desk & Patient Coordination

• Greet patients and provide a welcoming, professional experience.

• Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.

• Schedule, confirm, and coordinate patient appointments.

• Complete patient check-in and check-out procedures.

• Maintain accurate patient demographic and contact information.

• Assist with patient intake forms and required documentation.

• Communicate effectively with providers, clinical staff, and administrative leadership.

Medical Records Management

• Request, obtain, organize, and maintain patient medical records.

• Coordinate medical record requests with referring physicians, healthcare facilities, and insurance companies.

• Upload and accurately document medical records within the electronic health record (EHR) system.

• Ensure patient charts are complete and properly maintained.

• Handle protected health information in accordance with HIPAA regulations.

Insurance & Billing Support

• Enter patient insurance information accurately into the practice management system.

• Verify insurance eligibility and benefits when needed.

• Enter billing information, procedure codes, and charges as directed.

• Assist with preparing and submitting insurance billing documentation.

• Identify and correct missing or inaccurate insurance information.

• Coordinate with the billing team to ensure accurate and timely processing.

• Assist with workers' compensation documentation and billing processes as needed.

General Administrative Support

• Maintain an organized and efficient front office.

• Scan, upload, and file patient documentation.

• Monitor incoming faxes, emails, and administrative requests.

• Support daily office operations and assist with additional administrative duties as assigned.

Qualifications

Required:

• High school diploma or equivalent.

• Strong organizational skills and attention to detail.

• Excellent verbal and written communication skills.

• Proficiency with computers, data entry, and office software.

• Ability to multitask in a fast-paced medical office.

• Professional, friendly, and patient-focused demeanor.

• Ability to maintain confidentiality and handle sensitive patient information.
• Ability to travel between Spring Hill and Brandon for travel, but be based in Spring Hill after training period.

Preferred:

• Previous experience in a medical office, front desk, or healthcare administrative role.

• Familiarity with electronic health records (EHR) systems.

• Experience with medical records management.

• Knowledge of medical terminology, insurance verification, or medical billing.

• Experience with workers' compensation or insurance claims.

Schedule & Location

• Location: Spring Hill, Florida

• Employment Type: Full-Time

• Work Setting: In-person, medical office

What We're Looking For

We are looking for a motivated team player who takes pride in accuracy, professionalism, and exceptional patient service. The right candidate will be proactive, dependable, adaptable, and eager to grow with our expanding healthcare organization.

How to Apply

Interested candidates should submit their resume and a brief summary of their relevant medical office or administrative experience.